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How Medstreaming OBL Staff Call Deflection SMS Workflow Cuts No-Shows
💡 Two-way SMS built into Medstreaming cuts prep calls and day-of cancellations by catching issues 24-48 hours before procedures. SMS gets 68-78% reply rates within 2 hours, vs. 25-35% for voicemail Staff calls only when SMS fails, freeing 1-2 FTEs...
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