Our automated routing system intelligently directs incoming messages based on several factors: the message topic, patient location, preferred provider, type of appointment, patient's language, and even custom patient groups you define.

• Prescription requests can be automatically sent to a nurse at a specific location, while scheduling inquiries are directed to the call center.

• Non-English speaking patients can be auto-routed to bi-lingual staff in the call-center or at the front desk.

Front desk or call center staff can manually triage and forward messages to the correct department or user.

For example, after reviewing a patient's message, a call center representative can easily forward a billing question to the dedicated Billing team or even to an outsourced billing manager, ensuring specialized and efficient handling of inquiries.

Tasks can be assigned to individual users, allowing staff to handle specific patient needs. For example, an medical assistant might be tasked to call the insurance company for authorization on a patient.