Aubreigh Lee Daculug

Checkbook and stamps beside a torn billing statement showing slow patient payment friction

7 min read

InSync Copay Collection Workflow | No Paper Statements

💡An InSync EHR copay collection workflow without paper statements swaps the monthly mailing for a text. The day a balance posts, the patient gets a secure payment link on their phone. Paper statements convert at roughly 20% and cost many locations...

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Unopened clinic recall letter set aside with the day's mail on a kitchen counter

5 min read

Patient Recall for athenahealth Networks | Curogram

💡Patient recall campaigns for multi-location athenahealth networks fix a conversion gap, not a data gap. Your care gap reports already name every...

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Half-finished paper intake packet on a kitchen table before a first behavioral health visit

7 min read

Digital Intake Forms for InSync EHR | No Portal Required

💡 Digital patient intake forms for InSync EHR practices work best when they arrive as a text link. A portal login stops most people. InSync by...

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Operations team mapping an athenahealth multi-site patient texting rollout on a wave calendar

6 min read

Roll Out Texting Across athenahealth Sites | Playbook

💡 Rolling out patient texting across athenahealth locations usually stalls for one reason, and it is not staff pushback. It is the calendar. The...

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Clinic operations director reviewing patient message volume across network locations

7 min read

Centralize Patient Texting Across athenahealth Sites

💡Centralized patient texting across athenahealth locations puts every site's patient conversations in one shared inbox. athenaCommunicator handles...

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Stack of unopened paper patient statements waiting to be mailed by a medical practice

9 min read

Text-to-Pay for InSync EHR | Collect Balances by SMS

💡 Text to pay patient balance collection for InSync EHR practices works by pairing InSync with Curogram, a HIPAA-compliant patient communication...

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Unreturned patient callback message slips showing clinic response delays piling up

7 min read

Patients Time Your Replies — Measure Them Too

💡Measuring patient response experience across Practice Fusion offices matters because patients are already doing it. Every voicemail that sits for...

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Healthcare operations director reviewing per-location patient response time reports

8 min read

Patients Time Your Replies — Measure Them Too

💡 Measuring patient response experience across eClinicalWorks locations matters because patients are already measuring it themselves. Every...

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Mismatched appointment reminder cards from one medical group on a family refrigerator door

7 min read

Consistent Reminders at Every Practice Fusion Office

💡Consistent appointment reminder texts for Practice Fusion patients at every office mean one thing. A family gets the same clear, timely message no...

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Patient walking confidently to her appointment after a clear text reminder

7 min read

Consistent Reminders at Every eCW Location | Curogram

💡 Consistent appointment reminder texts for eClinicalWorks patients at every location mean one thing. A patient gets the same message at your...

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