Aubreigh Lee Daculug

Practice owner reviewing a governed patient texting audit trail on a tablet at day's end

7 min read

HIPAA Texting Governance for DrChrono Groups

💡HIPAA-compliant texting governance for DrChrono group practices means moving every patient text off personal phones and onto one governed channel. In mobile-first groups, staff often text patients from their own phones because it's fast. That...

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Woman sorting mail into a recycling bin, showing why recall letters miss lapsed patients

7 min read

Win Back Lapsed athenahealth Patients With One Text

💡 Bringing lapsed athenahealth patients back with text outreach works because patients actually read their texts. Recall letters end up in the...

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Kitchen counter with a circled therapy appointment date and unfinished intake paperwork

8 min read

InSync Intake Forms by Text | Done Before Visit One

💡InSync EHR intake forms patients complete by text remove the biggest barrier between a new patient and a finished packet: the portal login....

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Patient pins an appointment card with the clinic's texting number to his fridge

7 min read

Introduce Clinic Texting So Patients Trust Text One

💡 Introducing text communication to patients at athenahealth practices works best as a planned, one-week launch at each location. Patients hear...

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Medical assistant in a sunlit clinic corridor supporting automated patient recall outreach

7 min read

Reactivation That Books | athenahealth Networks

💡 Automating patient reactivation outreach in athenahealth networks starts with one change. You grade the program on appointments booked, not...

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Clinic site manager reviewing her location's own baseline numbers before a rollout wave

6 min read

Get Site Leaders to Own the Rollout | athenahealth

💡 Change management for athenahealth patient communication when each site leader runs their own go-live instead of receiving one. Curogram gives...

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Tray of sealed patient statement envelopes ready for a practice monthly statement run

7 min read

Pay InSync EHR Bills by Text | No Portal Login Needed

💡Paying InSync EHR bills by text without portal login works like this: your practice texts a secure link, the patient taps it, and the balance is...

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atient arriving at the right building across a multi-location healthcare campus  3. Additional Image (1350×1080px, landscape)  Photorealistic editorial photograph, 1350×1080px landscape.  Two clinic staff members — one in their 30s, one in their 50s — walk side by side down a bright, airy corridor in a modern outpatient building, mid-conversation. The younger one is speaking and gesturing lightly; the older one listens with a genuine, unforced smile. They are in motion, caught between two places, not standing still and not posed. The story is coverage: one location backing up another.  Camera: 35mm, waist-up to full-body, slight motion in the stride, shallow depth of field. They sit in the right two-thirds of the frame; the corridor recedes toward a bright window at the far end on the left, creating depth and the sense of a building that continues beyond them.  Light: abundant natural daylight from tall side windows, bright and clean, soft shadows, minimally edited.  Wardrobe and environment: simple modern scrubs or smart professional wear in muted tones; a calm corridor in pale stone, warm wood and glass, with a hint of deep blue and soft aqua in the wall finishes.  Strictly avoid: patients in frame, any phone, tablet, computer or screen, reception desks or anyone seated at a desk, empty chairs or waiting-room furniture as a subject, clipboards and charts, cluttered clinical equipment, exam rooms, cartoon or illustrated styling, direct-to-camera posing, and conventional stock-photo

6 min read

Text Your athenahealth Practice — No App Login Needed

💡Texting your athenahealth practice without the athenaPatient app means sending a normal text to the same local number you already call, and getting...

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Fanned intake paperwork dissolving into light, showing paperless front desk intake

7 min read

InSync Intake Paperwork Workflow | End the Retyping

💡An InSync EHR intake paperwork workflow for front office staff works best when it starts days before the visit, not at the check-in window. The...

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Medical front office staff walking a bright clinic corridor mid-conversation

6 min read

Deflect Calls & Cases Across athenahealth | Curogram

💡Deflecting call center volume across athenahealth locations with texting pulls routine questions out of two lines at once: the ringing phone queue...

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