How AdvancedMD Clinics Can Use Text-to-Pay to Improve Collections

Every clinic faces the same financial challenge—collecting payments on time. Despite providing excellent care, many practices lose thousands each month to outdated processes. Slow, manual billing workflows cause unnecessary revenue loss for many clinics.

Staff spend hours calling patients, mailing statements, and following up on overdue balances. The result? Delayed cash flow, frustrated patients, and burned-out billing teams.

Text-to-pay changes that story. With text-to-pay workflows, clinics can send secure, mobile-friendly payment links directly to patients. Patients receive a simple, trusted message where they can pay balances instantly. With no login portals or mailed statements needed, it's a frictionless payment method.

In this blog, we’ll see how AdvancedMD clinics can use text-to-pay to improve collections. Let's understand why traditional billing systems fall short of modern expectations. And by the end, we'll see how a HIPAA-compliant text-to-pay solution makes billing simple.

Do you want to accelerate cash flow, reduce staff workload, and grow your practice? Let's jump in by digging into the pain points of outdated billing workflows.

The Problems with Traditional Billing

Paper Statements Cause Payment Delays

Traditional paper statements often sit unopened for weeks or get misplaced entirely. Mailing costs add up, and manual entry delays reconciliation. For many clinics, this outdated process means waiting 30–60 days for payments that could arrive within hours using mobile billing automation for clinics.

Staff Spend Hours Making Collection Calls

Manual follow-ups are time-consuming. Billing teams spend hours each day calling patients about overdue balances. Not only is this inefficient, but it also frustrates staff and patients alike. Automating payment reminders through text-to-pay saves time and improves patient satisfaction.

Patients Avoid Payments Without Convenient Options

Patients expect easy, digital payment experiences like they get from retail or utility companies. Without mobile-friendly payment links, many postpone or forget to pay. Text-to-pay collections AdvancedMD workflows eliminate that barrier by giving patients secure, instant access to payment options on their phones.

Why Text-to-Pay Improves Collections in AdvancedMD

In our previous blog, we dove into what text-to-pay is in the healthcare context. For clinics who have yet to consider it as a solution, the following are some of the best reasons they should soon adopt it as part of their billing process.

Patients Pay Instantly on Their Mobile Devices

Text-to-pay lets patients pay bills directly from their phones. With one tap, they can review and complete transactions within seconds. This simplicity increases payment rates and helps clinics achieve a faster revenue cycle with text-to-pay automation.

Automated Payment Reminders Reduce Manual Follow-Ups

Instead of manually tracking outstanding balances, automated reminders notify patients of upcoming or overdue payments. These secure payment reminders healthcare workflows maintain consistency, improving collection speed and reducing administrative costs.

Secure, HIPAA + PCI-Compliant Links Build Trust

Patients trust payment systems that protect their data. Text-to-pay collections AdvancedMD features use encryption and PCI-DSS compliance to ensure safe transactions. Combined with HIPAA safeguards, clinics maintain full compliance while delivering convenience and confidence.

Real-Time Integration With AdvancedMD Billing

Payments made through text-to-pay sync directly into AdvancedMD billing. This eliminates double entry and updates patient ledgers in real time, reducing human error and streamlining reconciliation.

6 Use Cases for Text-to-Pay in AdvancedMD Clinics

1. Pre-Visit Co-Pay Requests Sent Automatically

Text-to-pay can automatically send co-pay requests before appointments. Patients complete payments ahead of time, shortening check-in lines and improving efficiency. This process ensures clinics collect revenue upfront, leading to a faster revenue cycle with text-to-pay.

2. Post-Visit Balance Collection Within 24 Hours

After visits, patients receive balance notifications via SMS with a secure payment link. Most payments arrive within 24 hours, compared to weeks with traditional billing. Clinics see immediate improvements in cash flow and reduced follow-up workload.

3. Automated Overdue Reminders

When balances go unpaid, automated reminders are sent at predefined intervals. Each reminder includes a link for one-tap payment, allowing clinics to maintain polite persistence without manual intervention. This keeps accounts current and boosts long-term payment consistency.

4. Delivery of EOBs With Linked Payments

Electronic explanation-of-benefits (EOBs) can be paired with text-to-pay links, making it easier for patients to understand what they owe and pay instantly. This transparency improves trust and collection rates.

5. Recurring Payment Plans for Larger Balances

Some patients face larger balances due to high deductibles. Text-to-pay systems can automate recurring payments over time, giving patients flexibility while ensuring the clinic receives steady revenue.

6. Integrated Follow-Ups for Outstanding Insurance Claims

When insurance adjustments leave a residual balance, automated texts notify patients immediately. This prevents old accounts from aging into bad debt and keeps billing cycles healthy.

Benefits of Using Text-to-Pay for Collections

Faster Cash Flow Improves Revenue Cycles

Payments processed via text are received almost immediately, improving liquidity. Clinics no longer wait weeks for mailed checks or portal logins. A faster revenue cycle with text-to-pay helps maintain consistent financial health.

Reduced Staff Burden in Billing Departments

Automation cuts down on manual collection calls, data entry, and statement processing. Billing staff can focus on complex cases instead of routine reminders, significantly reducing workload.

Increased Patient Satisfaction with Convenient Options

Patients appreciate flexibility. By offering secure text-based payments, clinics create a seamless, user-friendly experience that strengthens loyalty and reduces billing friction.

Lower Rates of Bad Debt

When payments are easy and timely, delinquent accounts drop. Text-to-pay workflows ensure patients receive multiple reminders before balances age out, protecting revenue and reducing write-offs.

Real-World Examples of Collection Improvements

Enterprise Clinic Boosting Collections by 40% With Pre-Visit Links

An enterprise group automated co-pay collection through text-to-pay. Within six months, collections improved by 40% while front-desk workloads decreased substantially.

Specialty Practice Cutting Billing Calls in Half

A specialty practice integrated billing automation for clinics using AdvancedMD and Curogram. The system reduced billing calls by 50%, freeing staff for higher-priority tasks.

Multi-Location Group Increasing Collections by 30%

A multi-location medical group deployed secure payment reminders healthcare automation. Within three months, their collection rates rose by 30%, and outstanding balances dropped dramatically.

Conclusion

Manual billing slows revenue cycles and frustrates both patients and staff. Text-to-pay for AdvancedMD solves these problems with an automated way to collect payments. Clinics using text-to-pay workflows experience faster revenue cycles and fewer overdue accounts.

From pre-visit co-pays to post-visit balance reminders, automation simplifies every step of billing. Curogram can be your partner in using automation with text-to-pay. We can help you improve your billing workflows so you can focus on patient care.

Want to improve collections with AdvancedMD? See how Curogram integrates directly into your workflows. Get a quick demo today.

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