How Practice Fusion Clinics Can Use Text-to-Pay to Improve Collections

For small and independent practices, billing often feels like an endless chase. Paper statements get lost, phone calls go unanswered, and unpaid balances add up. In fact, most clinics collect less than 80% of patient payments on the first try.

Traditional billing delays cash flow and creates frustration for staff and patients. Thankfully, text-to-pay changes that. With text-to-pay integration into Practice Fusion, clinics gain a billing advantage. They can send secure payment links via SMS directly to patients instantly.

In this article, we'll explain:

• How Practice Fusion clinics can use text-to-pay to improve collections.
• The pitfalls of traditional billing and why text-to-pay works better.
• Common use cases and real-world results from using text-to-pay.

We’ll also see how Curogram’s HIPAA-compliant platform connects with Practice Fusion. This integration makes it possible to automate payments, reminders, and reporting.

Ready to find an easier, faster, and smarter way for your clinic to get paid? Keep reading.

The Problem with Traditional Billing Workflows

In our previous blog, we needed to fully understand what exactly is text-to-pay for us to appreciate its use in healthcare. The following challenges reinforce the need to consider text-to-pay for your clinic today.

Paper Statements Take Too Long to Reach Patients

Printing and mailing paper statements is slow and inefficient. It can take days or weeks for patients to receive them — and even longer for payments to arrive. During this delay, balances pile up, cash flow slows, and staff must send additional reminders.

Staff Spend Hours Making Payment Calls

Calling patients to collect payments is one of the most time-consuming tasks for billing teams. Each call can take several minutes, and many go unanswered. For small clinics, this manual process limits productivity and increases operational costs.

Patients Delay Payments Without Easy Options

Even patients who intend to pay often delay because traditional payment methods aren’t convenient. They may misplace their bill or forget to call in their payment. Without secure mobile payment collection options, small clinics face avoidable revenue loss and increased billing workload.

These problems are why many practices are adopting text-to-pay collections Practice Fusion integrations — to create a faster, more reliable, and patient-friendly billing experience that eliminates manual steps and accelerates payments.

Why Text-to-Pay Improves Collections in Practice Fusion

Patients Pay Instantly From Their Phones

Text-to-pay allows clinics to send secure payment links through SMS. Patients receive a text message and can immediately pay co-pays or balances using their preferred payment method. This convenience dramatically improves payment completion rates and shortens collection cycles.

Automated Payment Reminders Reduce Follow-Ups

Practice Fusion billing automation with text-to-pay can automatically send reminders to patients with outstanding balances. These scheduled follow-ups ensure consistent communication without manual outreach, reducing staff workload and improving collection efficiency.

Secure Transactions Build Patient Trust

Security and compliance are essential in healthcare billing. Text-to-pay uses HIPAA and PCI-compliant encryption protocols to protect patient payment data. This builds trust and confidence while simplifying the process for both patients and clinics.

By offering an easier, faster, and safer way to pay, clinics can improve patient collections with text-to-pay while enhancing overall satisfaction and operational efficiency.

Use Cases of Text-to-Pay in Practice Fusion Clinics

Pre-Visit Co-Pay Requests Sent by SMS

Before the appointment, clinics can send patients an SMS with a secure link to pay their co-pay. This reduces check-in time and ensures payments are received before the visit begins. Patients appreciate the simplicity, and staff avoid manual payment processing on-site.

Post-Visit Balance Collection

After services are rendered, text-to-pay automatically sends payment requests for outstanding balances. This replaces paper statements and reduces delays. For patients, it’s a convenient reminder they can handle instantly on their phones.

Payment Reminders for Overdue Accounts

Automated reminders reach patients who have overdue balances, prompting them to complete payments without staff intervention. These gentle nudges significantly improve recovery rates and maintain consistent revenue flow.

Secure EOB Delivery With Direct Pay Links

Clinics can send electronic explanations of benefits (EOBs) with embedded payment links. Patients review their balance and pay in one step, simplifying the process while ensuring compliance with HIPAA standards.

Each of these text-to-pay collections Practice Fusion use cases helps clinics collect payments faster, reduce phone calls, and improve patient convenience — ultimately strengthening the financial stability of small practices.

Benefits of Using Text-to-Pay for Collections

Faster Cash Flow for Small Clinics

Text-to-pay shortens the time between billing and payment. Instead of waiting weeks for mailed checks, clinics receive funds within hours or days, improving revenue cycle management and liquidity.

Lower Administrative Costs for Billing Staff

Automation replaces manual billing tasks like printing, mailing, and calling. This reduces operational costs and gives staff more time to focus on patient care and other high-value tasks.

Improved Patient Satisfaction With Easy Payments

When paying is simple, patients are more likely to do it promptly. Secure mobile payment collection offers convenience and privacy, increasing satisfaction and strengthening patient loyalty.

Reduced Risk of Bad Debt

Faster payment collection reduces the likelihood of overdue or written-off balances. By using text-to-pay revenue cycle management, small clinics can maintain steady income and financial health.

Real-World Examples of Collection Success

Independent Family Practice Increasing Co-Pay Collections by 40%

A family clinic implemented text-to-pay and saw a 40% increase in co-pay collections within three months. Patients appreciated the simple text reminders and instant payment options, leading to improved cash flow.

Specialty Clinic Collecting Balances Faster With Automated SMS

A specialty clinic automated post-visit billing using text-to-pay collections Practice Fusion workflows. As a result, overdue balances decreased by 35%, and staff spent 60% less time on manual billing tasks.

Multi-Provider Group Improving Collections by 30%

A multi-provider group clinic used automated text reminders and direct pay links. Within six months, collection rates rose by 30%, proving that easy mobile payments directly support revenue growth for healthcare organizations.

Curogram gives small and independent practices a secure, integrated, and easy-to-use solution that simplifies payments, reduces workload, and ensures faster cash flow with Practice Fusion text-to-pay collections.

Conclusion

Manual billing is costly, time-consuming, and outdated. Text-to-pay offers a faster, more reliable alternative that benefits both clinics and patients. With text-to-pay in Practice Fusion, small practices can simplify the billing process. Doing so reduces admin burden and lets your clinic get paid faster.

Practice Fusion clinics can use text-to-pay to improve collections through secure technology. From co-pays to overdue balances, every payment can be handled through a single text link. The result: faster cash flow, lower costs, and happier patients. To get these results, Curogram can help your clinic use a simple text-to-pay workflow.

Want to improve collections in your Practice Fusion clinic? Book a quick demo today and start collecting payments faster.

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