Automated Appointment Reminders in Athenahealth | Reduce No-Shows
💡Using automated appointment reminders in Athenahealth is an effective way to reduce no-shows. Missed appointments can cost a practice thousands of...
7 min read
Gregory Vic Dela Cruz : Oct 31, 2025 4:00:00 PM
Automates reminders directly from Ramsoft workflows.
Supports SMS, email, and multilingual patient instructions.
Improves attendance and reduces rescheduling costs.
Creates HIPAA-compliant logs for every message sent.
Personalizes prep instructions by exam type and site.
Reduces phone workload and improves patient satisfaction.
Increases scanner utilization and operational efficiency.
Automation works for all imaging types, from MRIs and CTs to mammograms and PET scans. This empowers radiology networks to turn their scheduling system into a seamless process.
Missed imaging appointments cost radiology networks thousands each month in lost revenue. Yet, most no-shows happen for preventable reasons. These can range from forgotten appointments, to unclear prep instructions, or scheduling confusion.
Manual reminder calls are resource-heavy and prone to inconsistency. Staff often spend hours chasing confirmations, leaving little time for higher-value tasks. Appointment reminders in Ramsoft eliminate these gaps by automating outreach. Through secure, patient-friendly communication, your practice can minimize idle scanner time.
Curogram automates the entire reminder process directly within Ramsoft. It can send customized notifications for MRI, CT, PET, and mammogram appointments. Each message follows HIPAA-compliant standards and includes multilingual options for diverse patient populations.
This article explains why automated reminders matter for radiology networks. You'll learn how smart reminders work inside Ramsoft and how you can get started. We'll also discuss the measurable benefits imaging practices see after deployment.
Want to learn how to modernize your reminder system and maximize scanner utilization? Keep reading.
Every missed imaging appointment represents wasted scanner capacity and lost revenue. Radiology equipment requires high utilization to maintain profitability, and unfilled time slots can cost thousands of dollars per day. Appointment reminders in Ramsoft ensure patients stay informed and show up on time. Automated notifications keep schedules full and imaging teams productive.
Beyond financial impact, idle scanners affect patient throughput and access to care. When patients miss or cancel at the last minute, it delays others waiting for diagnostics. Reliable reminders protect both revenue and patient flow, ensuring continuity across multiple imaging centers.
Phone-based reminders require time, coordination, and manual effort. Staff must locate patient contact information, make calls, leave voicemails, and document each attempt. This reactive process consumes valuable hours daily. By automating reminders within Ramsoft, Curogram replaces manual calls with streamlined, compliant messaging.
Staff receive immediate visibility into delivery confirmations and patient replies. No more tracking paper logs or chasing confirmations. Every reminder is logged automatically, freeing administrative teams to focus on scheduling efficiency, patient service, and quality control.
Many imaging studies have specific prep requirements—fasting, medication pauses, or hydration steps. Misunderstood or forgotten instructions lead to poor image quality or cancellations. Curogram’s smart reminders in Ramsoft include exam-specific prep templates to ensure patients arrive ready. Instructions are written in clear, patient-friendly language and can include translations or attached visual guides.
Clear communication prevents wasted scanner time and improves diagnostic quality. When patients follow prep correctly, imaging studies run on schedule and results are more accurate. Reliable reminders ensure every patient receives the right information at the right time—no confusion, no guesswork.
Different imaging procedures require different preparation. Curogram’s integration allows radiology networks to set custom reminder templates for each exam type—MRI, CT, PET, or mammogram. Each message can include tailored instructions, such as fasting hours or clothing guidelines. Patients receive exactly what they need for their appointment, reducing prep-related cancellations.
Custom reminders also improve patient safety. Certain procedures, like MRIs, require screening for metal implants or claustrophobia. Automated questionnaires sent with reminders help flag potential concerns before arrival. This ensures readiness while maintaining compliance with clinical protocols.
Radiology networks often serve diverse communities. Curogram supports multilingual reminders via text and email, ensuring that patients understand every instruction. From English and Spanish to other regional languages, messages automatically match the patient’s preferred language stored in Ramsoft. Communication barriers are eliminated, and satisfaction improves across the board.
Multichannel delivery adds flexibility. Patients can receive reminders through text, email, or both—depending on their preferences. This accessibility increases response rates and ensures every patient stays informed, regardless of communication style.
Security and compliance are at the core of Curogram’s integration. All reminders sent through Ramsoft are encrypted and logged automatically. Each message includes time stamps, delivery confirmations, and audit details for compliance tracking. These records simplify internal reviews and demonstrate adherence to HIPAA and A2P 10DLC standards.
Audit trails also protect the organization during disputes or missed appointments. Administrators can confirm that reminders were delivered and opened. This transparency builds accountability while strengthening trust with both patients and regulatory bodies.

Automated appointment reminders in Ramsoft dramatically reduce no-shows by keeping patients consistently informed. Radiology networks using Curogram typically see a 25–50% decrease in missed appointments. Automated reminders deliver consistent communication without staff intervention. This reliability improves scheduling predictability and boosts scanner utilization.
No-shows not only waste time but also cause ripple effects throughout the network. Technologists, radiologists, and schedulers all depend on accurate patient flow. Automated reminders maintain that flow, creating more stable operations and predictable workloads.
Patient preparation directly affects image quality. When patients fail to follow fasting or hydration instructions, scans often need to be rescheduled or repeated. Curogram’s reminders include precise prep details based on exam type, ensuring patients arrive ready. Better prep adherence means fewer delays and higher-quality results.
This efficiency benefits everyone involved. Technologists avoid downtime, patients experience fewer disruptions, and referring providers receive accurate diagnostics faster. The network’s throughput improves without requiring additional staff.
Automated reminders communicate care and professionalism. Patients feel supported when their healthcare providers keep them informed and prepared. Friendly, concise reminder messages reduce anxiety about imaging procedures. The ability to confirm appointments or ask quick questions via text adds convenience and reassurance.
High patient satisfaction strengthens loyalty and referrals. When patients trust the process, they are more likely to recommend the network to others. Consistency and clarity turn routine communication into a relationship-building tool.
Administrative staff often spend hours per day on phone calls to confirm appointments. This repetitive work leads to fatigue and burnout. By automating reminders, teams recover valuable time for higher-priority tasks. Scheduling efficiency improves, and morale rises as workflows become more manageable.
Fewer phone calls also reduce wait times for inbound patients. With Curogram’s shared inbox and reporting dashboard, administrators can monitor responses and focus only on exceptions that require personal follow-up. The result is streamlined communication with less stress.
Multi-site radiology networks often struggle with inconsistent outreach. One location may send manual reminders, while another relies on spreadsheets or emails. Curogram centralizes reminder management through Ramsoft, unifying the communication process across all facilities. Templates ensure brand consistency and compliance everywhere.
This standardization enhances the patient experience and simplifies oversight. Leadership gains visibility into performance metrics—like no-show rates per site—and can make data-driven improvements. Uniform processes lead to stronger governance and better outcomes network-wide.
Each reminder sent through Curogram generates valuable data. Analytics dashboards track delivery rates, confirmations, and patient engagement patterns. Over time, these insights help radiology administrators refine message timing, wording, and channel mix. The result is ongoing improvement through actionable intelligence.
Data-backed decisions elevate operational planning. Radiology networks can identify which exams or sites face higher no-show risk and allocate resources accordingly. These metrics transform patient communication into a measurable business advantage.
A regional MRI center struggled with high cancellation rates due to prep confusion. After integrating Curogram’s appointment reminders in Ramsoft, fasting and arrival instructions were automated in both English and Spanish. Within three months, cancellations dropped by 40%. Technologists reported fewer incomplete scans, and daily schedules became more predictable.
A large radiology network deployed Curogram across eight imaging locations. Previously, reminder practices varied by site, creating inconsistent patient experiences. The network standardized communication templates and automated delivery through Ramsoft. Within one quarter, attendance consistency improved by 28%, and staff phone time decreased by half.
Implementation is quick and requires no disruption to existing workflows. Curogram integrates directly into Ramsoft schedules, syncing appointments in real time. Staff can begin sending reminders within days using predefined templates for common imaging types. The setup process includes support for compliance verification and training.
Most radiology groups see measurable results within the first month. Patients appreciate the convenience, staff appreciate the efficiency, and leaders appreciate the revenue impact. A demo makes it easy to visualize how Curogram can modernize your workflow from day one.
Curogram transforms how radiology networks communicate with patients. Its Ramsoft integration provides automated reminders, multilingual messages, and HIPAA-compliant communication—all from a single dashboard. Each reminder includes personalized instructions and timestamps, ensuring accuracy and accountability. This automation saves hours of staff time every week and keeps schedules running smoothly.
Unlike generic messaging platforms, Curogram is purpose-built for healthcare. It manages patient data securely, integrates seamlessly with existing workflows, and provides compliance audit logs for every action. Reminders are not only timely but context-aware, adapting to exam type and site-specific rules.
Radiology networks choose Curogram because it improves attendance, reduces cancellations, and enhances patient trust. It’s simple to deploy, easy to scale, and proven to deliver measurable ROI. With automation built around radiology’s unique challenges, Curogram helps every department operate smarter and more efficiently.
Automated appointment reminders in Ramsoft are an essential upgrade for radiology networks. If you want to reduce no-shows and improve efficiency, a modern reminder system is the answer. Curogram’s HIPAA-compliant system is a simple and affordable way to get started.
Once implemented, patients receive accurate, timely, and compliant reminders for every imaging appointment. With fewer missed visits and better preparation, scanner utilization rises. Your staff spend less time managing phones and other admin tasks. Patient satisfaction naturally improves.
Modern radiology demands precision not just in imaging, but in patient communication. Curogram’s appointment reminder system brings both together, seamlessly embedded in Ramsoft.
Ready to reduce no-shows and keep your scanners running at full capacity? Book a quick demo today to see the impact automated reminders can make.
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