Valant is a BH-native EHR designed specifically for outpatient psychiatry and mental health — built from the ground up for behavioral health, not adapted from a general-market platform.
Valant organizes the clinical record around the psychiatric workflow: structured outcome measurement with validated instruments built into the chart, treatment planning templates designed for psychiatric care, integrated e-prescribing for psychotropic medications, and a patient portal that handles intake questionnaires and appointment requests. The system understands that a 15-minute medication check generates different documentation needs than a 50-minute therapy session.
Valant also includes baseline patient communication: a portal with messaging, appointment reminders, and intake forms. Those built-in tools cover the essentials — but they depend on portal adoption, and they weren't designed for systematic recall or two-way texting outside the portal.
The operational gaps for Valant users emerge when a practice needs communication capabilities that go beyond what the built-in portal was designed to do: reaching patients who've stopped logging in, confirming visits via SMS on any phone, and managing Google reviews systematically.
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Patient Recall Beyond the Portal.
Valant's patient portal supports active patients — those who log in, check messages, and respond to reminders. It wasn't built for systematic recall of patients who've disengaged. When a patient misses their last two medication management visits and stops logging in, Valant has no way to reach them proactively. For psychiatry practices where medication continuity is clinically critical, that gap is not just operational — it's clinical.
"We know we're losing patients who just go quiet, but we have no system to bring them back."— Psychiatry practice manager · Curogram discovery
Two-Way Texting On Any Phone — Not Just the Portal.
Valant's portal messaging requires patients to log in, navigate to messages, and respond inside the portal. SMS meets patients on the device they already use. The difference in response rates is substantial: patients who won't check a portal message will reply to a text within minutes. For appointment confirmations, follow-up coordination, and time-sensitive psychiatric communication, portal-only messaging leaves a significant response gap.
"Portal adoption is patchy — most replies come in over text, and we have nowhere to put them."— Valant psychiatry practice · Curogram demo
No-Show Reduction Beyond Standard Portal Reminders.
Valant sends appointment reminders through the patient portal. For patients who don't use the portal — or who need multi-channel reminders (text, email, voice) to confirm — built-in reminders underperform. Psychiatry faces a 23% industry no-show rate; standard portal reminders aren't enough to close that gap.
23% Psychiatry industry-average no-show rate — ProspyrMed 2024. BH practices on Curogram average 11.03%. SRC · Industry benchmark + platform data
Google Review Automation — A Unique Psychiatry Challenge.
Psychiatry practices face patient reluctance to leave reviews for mental health services. Without systematic outreach, organic accumulation is slow — and often faster from dissatisfied patients than satisfied ones. Valant doesn't include automated review workflows, so the practice's Google profile underrepresents the quality of care being delivered.
721% Review growth at Optima Medical — 993 → 8,159 reviews in 16 months · 90% 5★ - SRC · Curogram client data · eCW
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Two-Way HIPAA Texting — No Portal Login Required
Patients text the practice's existing phone number. Staff respond from the Curogram dashboard. Every message is encrypted, logged, and BAA-covered. Unlike Valant portal messaging, texting requires no login, no app, and no portal adoption — it works on any phone.
Multi-Channel Reminders by Appointment Type
Text, email, and voice reminders configurable by appointment type and provider. Individual therapy, group therapy, couples sessions, and psychiatric medication management each get their own reminder cadence. Two-way confirmation via text reply reduces no-shows without requiring portal access.
Digital Intake via Text Link
Customizable intake forms sent via text before the first appointment. Patients complete screening instruments, consent forms, and demographic information on their phone — no portal login required. Responses sync to the Valant patient record.
Patient Recall — Reaching Patients Who've Gone Quiet
Automated SMS recall campaigns reach patients who've disengaged from the Valant portal and stopped scheduling. For psychiatry, where medication continuity depends on follow-up adherence, recall is a clinical tool as much as an operational one.
Automated Google Review Requests
Post-visit review requests sent automatically via text. A multi-location medical clinic grew from 993 to 8,159 reviews in 16 months — a 721% increase with a 90% five-star rate. For therapy practices building a referral pipeline through online presence, review volume is a direct growth lever.
