HIPAA Compliant Text Messaging | Reduce phone calls with HIPAA Compliant Texting

Frequently Asked Questions

• What is HIPAA compliant texting?

  HIPAA compliant texting refers to secure text-based communication specifically designed for healthcare organizations to safely send and receive Protected Health Information (PHI). Unlike standard SMS texting, HIPAA compliant texting ensures messages containing patient data are encrypted, protected, and managed in alignment with the Health Insurance Portability and Accountability Act (HIPAA). By incorporating advanced encryption, secure data storage, audit logging, and controlled access, this form of texting allows healthcare providers to communicate efficiently with patients and colleagues while fully maintaining patient privacy and regulatory compliance.

• Can I communicate securely with patients via regular text messaging?

  No, regular text messaging (SMS) isn’t encrypted or secure and doesn’t meet HIPAA compliance standards. Healthcare practices must use a HIPAA compliant messaging app to securely share Protected Health Information (PHI).

• How does a HIPAA compliant texting app protect patient information?

  A HIPAA compliant text messaging app protects patient information through multiple layers of security. It encrypts all messages containing Protected Health Information (PHI) during transmission and storage, ensuring that data remains unreadable to unauthorized individuals. Additionally, it employs strict user authentication, controlled access, automatic session timeouts, audit logging, and regular security monitoring. These measures collectively ensure that patient communication is secure, confidential, and always compliant with HIPAA regulations.

• Can I use Curogram’s HIPAA compliant texting on any device?

  Yes, Curogram’s HIPAA compliant texting is web-based, meaning you can securely send and receive messages from any device with an internet connection, including desktop computers, laptops, tablets, and smartphones. There’s no need to install special software or apps—simply log in from your web browser to easily communicate with patients while maintaining HIPAA compliance and keeping patient data safe.

• Do patients need to download an app to use HIPAA compliant texting?

  No, patients don’t need to download an app. They can securely receive and reply to messages directly through standard SMS or secure web links sent via HIPAA compliant text messaging.

• Does HIPAA compliant texting help with patient satisfaction?

  Yes, HIPAA compliant texting enhances patient satisfaction by providing timely, secure, and convenient communication, leading to improved patient experiences and retention.

• Can staff within the practice securely text each other using HIPAA compliant texting?

  Yes. Curogram’s HIPAA compliant texting isn’t limited to patient-provider communication; your practice’s staff can also securely message each other internally. Team members can safely send messages, discuss patient cases, coordinate care, share important updates, assign tasks, or quickly resolve issues—all while ensuring patient information stays protected. Curogram encrypts internal communications, provides detailed audit logs, and offers secure, real-time messaging, helping your practice maintain full HIPAA compliance and confidentiality.

• Does Curogram’s HIPAA compliant texting app offer multilingual support?

  Absolutely. Curogram supports multilingual HIPAA compliant texting, enabling your practice to communicate securely with diverse patient populations in their preferred language.

• What kind of patient information can I send using HIPAA compliant text messaging?

  You can securely send various types of Protected Health Information (PHI) such as appointment details, medical results, prescriptions, treatment plans, and more via HIPAA compliant texting.

• Does Curogram’s HIPAA compliant texting app help practices comply with audits or regulatory checks?

  Yes, Curogram provides comprehensive audit trails and logs, ensuring compliance and simplifying regulatory or internal audits related to patient communications.