Curogram vs. Televox

Televox is a legacy "patient engagement" giant designed for large hospital systems that rely heavily on automated voice calls and complex, long-term implementations. Curogram is the modern alternative for private practices and clinics, offering true 2-way SMS, a mobile-first staff app, and smart intake forms that write back to your EMR automatically.

Feature	Televox	Curogram
Primary Technology	Automated Voice / 1-Way Alerts	True 2-Way SMS & Mobile App
Intake Workflow	Portal Login / Manual Data Entry	No-Login Links + EMR Write-Back
Setup Time	Weeks to Months	48 Hours
Patient Experience	"Robo-call" / Portal Fatigue	Personal, Human-like Chat
Integration	Complex HL7 / Enterprise Heavy	Universal Integration (Any EMR)
Verdict	Legacy Enterprise Choice	🏆Winner: Curogram

When is Televox the right choice?

We believe in giving credit where it's due. Televox is a robust solution if you are a massive hospital network (500+ providers).

Legacy Hardware: If your hospital relies on older on-premise phone systems that need deep, custom wiring into a patient portal, Televox’s enterprise engineering team is built for that heavy lifting.
Voice-First Demographics: If 90% of your patient base consists of landline users who prefer automated voice reminders over text messages, Televox’s legacy voice features are very strong.

Reason #1: Modern 2-Way Texting vs. "Robo-Alerts"

Televox was built in an era where "engagement" meant blasting out thousands of automated voice messages or generic "Do Not Reply" texts. Today’s patients ignore robo-calls.

Televox: Often relies on 1-way notifications. If a patient replies to a reminder with "Can I come in 10 mins late?", the system often cannot route that intelligibly to a staff member in real-time.
Curogram: Built for dialogue. We treat patient communication like a WhatsApp chat. Staff can handle rescheduling, intake forms, and clinical questions effectively in a single, secure thread.

➡️ Tell me more about 2-Way HIPAA Compliant Texting

Reason #2: Intelligent Intake vs. "Portal Fatigue"

Televox often relies on secure patient portals or static PDF downloads for intake forms. This creates friction: patients forget passwords, or staff are forced to manually re-type data from a PDF into the EMR.

Televox: Patients often face "portal fatigue"—requiring a username/password just to fill out a simple history form. This leads to low completion rates and frustrated front-desk staff.
Curogram: We send a secure "Magic Link" via text. The patient clicks, fills out the form on their phone (no login required), and hits submit. Crucially, Curogram writes this data back into your EMR fields automatically, eliminating manual data entry.

➡️ Tell me more about Secure Online Patient Forms

Reason #3: Speed of Implementation

Time is money. In the medical world, waiting 3 months for an integration to work is unacceptable.

Televox: Because it is designed for complex hospital environments, deployment often involves IT tickets, server configurations, and lengthy training sessions.
Curogram: Our unique integration technology allows us to sync with virtually any EMR in 48 hours or less. We don't need to disturb your IT department; we just plug in and start saving your staff time immediately.

➡️ Tell me more about Seamless EMR Integration