Send one message to hundreds of patients with just a few clicks.
Inform patients quickly about weather closures or system outages.
Share exam prep updates in plain language that patients can re-read.
Support Exa recall alerts for screenings or follow up imaging.
Track delivery, replies, and opt outs in one organized place.
By connecting with Curogram, this workflow supports better patient communication and care experience.
In radiology, a simple message can change a full day of work. When a storm closes one of your locations or when a doctor needs to reschedule, you feel the burden land on your team. Without a system for patient notifications, staff end up calling patient after patient. This leaves your staff tired, and it can make your operations chaotic.
Mass texting gives you another way to reach patients. Instead of dialing hundreds of numbers, you send a carefully written text to everyone. This helps with time sensitive changes like storm closures or schedule shifts. It also supports slower, planned workflows for screening programs and exam prep updates. Patients receive clear information on their phones, where they are more likely to see it. You gain a method that feels more organized and less draining for your team.
In this blog, we'll discuss the challenges clinics face without mass texting. Let's explore the benefits for both staff and patients a real world example. Finally, we'll discuss next steps so you can get started with mass text messaging.
When you do not have mass texting in your radiology patient notifications workflow, you depend heavily on phone calls. At first, this can feel manageable. A few patients need reminders, or a small number of appointments are moved. Your team makes the calls and leaves voicemails. But as your volume grows, and as more locations or modalities are added, the same phone based process starts to strain. Staff members spend large parts of their day calling patients one by one, often repeating the same information.
A common problem is that many patients do not answer unknown numbers. Calls go to voicemail, and voicemail boxes can be full or rarely checked. Staff may try several times to reach the same patient without success. Even when a patient answers the phone, they might be at work, driving, or distracted. They hear part of the message and think they understand, but later realize they missed key details about a schedule change or an exam prep update. This leads to confusion when they arrive at the imaging center expecting their original appointment time.
When you need to send information to a large group, the challenge becomes even bigger. Imagine that a severe weather event forces one of your locations to close. Dozens or hundreds of patients might be scheduled that day. Without mass texting, your staff has to divide a long call list and start working through it as fast as they can. Some patients will hear about the closure. Others will miss the call and still show up, only to find locked doors or limited staff on site. This experience is frustrating for patients and difficult for your team to manage.
Curogram adds a structured layer of communication on top of your existing Exa workflow. Instead of relying on one to one calls, you can reach many patients at once with a single broadcast. You choose the group, write one clear message, and send it through a secure, compliant channel that connects with patient details inside Exa. This turns a long, manual process into a shorter, more controlled step that your staff can manage even on busy days.
For example, when you know that a storm will close one of your sites, you can use a one click broadcast for weather closures. You select all patients scheduled at that location within a time window and send them a text that explains the closure, what to expect next, and how they will be rescheduled. Instead of dozens of phone calls, they receive the update almost at the same time. This reduces confusion and prevents patients from traveling in unsafe conditions or arriving at a closed building.
Exa recall alerts and program reminders also become easier with mass texting. If you run screening programs for mammography, lung scans, or other recurring imaging, you can send bulk updates for program reminders to a defined list of patients. These reminders can encourage them to schedule or confirm their exams. This keeps your programs active without placing a heavy burden on your staff. Patients receive gentle prompts that fit naturally into their day, often at times when they are more relaxed and able to respond.
Curogram also supports exam prep updates in this mass texting workflow. If a protocol changes or you notice a pattern of prep errors for a certain exam type, you can send an update to all affected patients. Instead of relying on each staff member to remember the new instructions and repeat them on the phone, you codify the message once and broadcast it. Patients see the same wording, which reduces variation and helps them prepare correctly.
Real time tracking of delivery and opt outs is another important part of this process. As messages go out, your team can see how many were delivered, which numbers failed, and which patients chose to stop receiving bulk messages. This visibility helps you keep your contact lists clean and respectful. It also provides reassurance during urgent events. When you notify 2,000 patients about a closure, you do not have to wonder if the message went through. You can see the counts update in real time and adjust only for the small number of patients who might still need individual outreach.
By simplifying notifications in this way, you create a workflow that feels more predictable. Your staff knows what tools they can use when something changes. Patients learn that your imaging center communicates clearly and consistently. Over time, this builds trust and reduces the emotional strain that often appears during last minute changes. Instead of scrambling, your team follows a defined process that supports both safety and clarity.
When you use mass texting for patient notifications in Exa radiology, the time needed to inform patients drops sharply. Instead of spending hours calling each person one by one, your team can send one message to a full schedule of patients. This matters most when situations change quickly. A closure, outage, or urgent update becomes manageable because you can reach people in minutes instead of hours.
Repeated phone calls can wear staff down emotionally. Saying the same message dozens of times while facing unanswered calls or full voicemail boxes is draining. With mass texting, that repetition is reduced. Staff members can write one careful message, send it, then focus their energy on follow up tasks that truly require human conversation.
Patients often remember only part of what they hear on the phone. With written messages, they can read the text, pause, and read it again. This is especially helpful for exam prep updates or instructions connected to recall screening programs. Clear written notifications help patients feel more confident about what they need to do.
Weather events, power failures, or system outages do not wait for your schedule. They happen suddenly and can affect many appointments at once. With a broadcast tool, you can send a focused message to everyone affected in a very short time. This quick response lowers confusion and shows patients that you are thinking about their safety and their time.
Without good notifications, some patients arrive expecting a normal visit even when your schedule has changed. This experience is frustrating and emotionally heavy for them. It also creates awkward moments for your staff, who must explain why the exam cannot proceed. Mass texting helps reduce these situations by making sure more patients receive timely notice.
If you manage multiple sites, it is easy for small differences in wording to appear when staff members make calls. Mass texting lets you standardize how you explain closures, prep instructions, and recall reminders. This keeps your communication aligned across locations. Patients receive the same level of clarity no matter which site they visit.
Screening programs often involve hundreds or thousands of patients due for exams at different times. Manual outreach can limit how many people you reach. Using Exa recall alerts through mass texting lets you contact broad groups more efficiently. This supports preventive care and helps keep your imaging programs active and visible.
When your phone volume is high, technologists and front desk team members are often pulled into communication tasks. They answer questions about schedule changes, closures, or basic prep instructions. If more of this information is delivered through organized mass texting, they face fewer interruptions. This helps them stay focused on patients who are physically present in your center.
Some patients work in environments where they cannot answer calls during the day. Others dislike talking on the phone or feel anxious when they receive calls from unfamiliar numbers. Text messaging fits better into their daily lives. A short, clear notification allows them to respond when they have a quiet moment, which increases the chance that they actually see and act on your message.
Radiology visits can create anxiety. When patients feel kept in the dark about schedule changes or prep steps, that anxiety grows. Receiving clear and timely notifications helps them feel that you respect their time and their plans. This emotional reassurance can turn a stressful situation into something more manageable and human.
Miscommunication often comes from rushed calls, unclear wording, or messages passed through multiple people. Written notifications reduce these risks by locking the message in a stable form. Patients and caregivers can read the same text and discuss it together. This decreases the chance that important details are lost or altered.
Your staff members bring more to the table than their ability to dial numbers. When mass texting takes over basic notifications, they can spend more time on problem solving, patient education, and coordination with referring providers. This aligns their daily work with their strengths. It also makes their job feel more meaningful.
When many appointments must be rescheduled, mass texting can be used to communicate the first wave of information. Patients learn that their visit is affected and are given simple instructions such as calling a number or using a link to pick a new time. This reduces confusion and helps organize incoming calls. Staff can manage rescheduling in a structured way rather than handling surprised walk ins.
Disruptions like outages or closures can make you feel that the day is out of your control. Having a reliable notification tool changes that feeling. When you can contact thousands of patients in a few minutes, you gain a sense of order and purpose. This stability helps your team stay calm and focused.
Over time, patients notice patterns in how you communicate. If messages are late or unclear, they may feel uncertain. If messages are timely and considerate, they feel that your center is organized and respectful. Mass texting supports this long term trust by helping you respond quickly and consistently every time something changes.
Imagine that one of your main imaging locations experiences a sudden system outage early in the morning. You have a full schedule of patients booked, and many are already planning their day around their exam. In a phone based workflow, your team would print a call list, divide it, and begin dialing, hoping to reach as many people as possible before they leave home. This is stressful and often incomplete. Some patients would still arrive and feel frustrated when they learn that their scan cannot take place.
Now picture the same event with mass texting in place. As soon as your team confirms the outage, they open the notification tool connected to Exa and filter all patients scheduled for that location and time block. They write a clear message explaining that a system issue has affected the site, that the appointment cannot proceed as planned, and that staff will reach out to reschedule. With a few clicks, they send this message to 2,500 patients who are scheduled over the affected time window.
Within ten minutes, most patients have received the notification. Many reply with simple acknowledgments or questions that staff can answer as time allows. Some call the center to confirm rescheduling, but the volume is more controlled because people are not surprised when they call. The message they received has already explained the situation. Your staff feels more in control. Patients feel informed, not ignored. The whole event becomes less chaotic because a structured communication tool supports both sides.
If your current notification process depends mainly on phone calls and scattered emails, you can start by examining where it breaks down. Look at how your team handles closures, large reschedules, or broad exam prep updates. Notice how much time is spent repeating the same messages. This can help you see where mass texting could bring more stability and calm.
As you move toward a more structured notification system, focus on clarity and respect for patient time. Neutral, informative messages that explain what is happening and what comes next can transform stressful situations into manageable ones.
Curogram is built to support real communication challenges in imaging centers. When you connect Curogram to Exa, you gain a way to organize patient notifications without rebuilding your entire workflow. You still use Exa to manage schedules and patient information. Curogram simply gives you a more efficient channel to send messages at scale and to see how those messages perform.
The platform focuses on clarity and control. One click broadcasts help you send consistent messages for weather closures, system outages, and other unexpected events. Bulk messaging supports recall programs and routine exam prep updates. Real time delivery and opt out tracking give you a transparent view into who has received your messages and who might still need individual outreach.
Radiology teams often say that what they value most is the feeling of being supported. Instead of carrying the full weight of communication on their own, they share that weight with tooling that respects both patient privacy and staff time. By using Curogram with Exa, you gain a framework where notifications fit neatly into your existing processes. This makes it easier to care for your patients and to care for your staff at the same time.
Using patient notifications in Exa with mass texting is a gamechanger. You can inform large groups quickly, share exam prep updates in writing. You create workflows that are easier to manage when the unexpected happens. You also offer your patients a clearer, calmer way to receive information.
Moving to this kind of notification system is not about adding noise to patient phones. It is about replacing scattered, stressful communication with something more predictable and humane. That steadiness is something your patients will notice and remember.
Want to see how easy mass texting works with Curogram? Book a quick demo today.