Give patients a clear path to join telehealth visits.
Reduce confusion about links, devices, and timing.
Support staff with structured remote care processes Allscripts PM can track.
Organize pre visit intake and reminders for virtual care.
Help providers start each visit with complete information.
Improve the virtual experience for both new and returning patients.
With Curogram working with Allscripts PM, your team has a clearer view of each step. You know which patients received links, who completed intake, and who need support.
Remember the early days of telehealth when everyone was trying to figure things out? Patients were unsure about links. Staff spent many minutes trying to walk people through device checks. Providers waited while technical problems delayed the start of each visit. It felt messy because the process did not have a clear structure.
Today, telehealth plays a steady role in everyday care. Many patients rely on remote visits for convenience, mobility, or safety. But telehealth only works well when the steps leading to each visit are predictable.
With telehealth in Allscripts PM, you create a path that your patients can understand. Remote care processes give you more control over communication. You can send prep instructions, intake, and joining links through one organized flow. Staff can see what has been completed and what still needs attention. Patients feel more prepared because they know what to expect.
In this article, we discuss the challenges of running telehealth without a workflow. By the end, you'll find small steps you can take to improve your virtual care process.
Telehealth can feel chaotic when there is no plan behind it. In our definitive guide, we discussed why HIPAA-compliant telehealth for Allscripts is becoming essential for modern clinics. Those who don't use a telehealth solution rely on last minute messages, quick instructions over the phone, and hope that patients know how to join. These small uncertainties can create delays and frustration for everyone involved.
Patients often need step by step guidance to join a telehealth visit. Without a structure, they may receive links too late or not understand which device to use. They may forget to prepare their space before the visit. These details can slow down the start of the appointment.
Some patients also worry about technology. When instructions are unclear, their stress increases. They may join the call feeling rushed and unprepared, which affects the entire visit experience.
When telehealth is unstructured, staff spend extra time on troubleshooting. They answer repeated questions about links and device setup. They try to confirm appointments and send reminders manually. This adds pressure on days when phones are already busy.
Front desk teams often feel torn between supporting virtual and in-person patients. Without remote care processes Allscripts PM can track, staff must piece together information from multiple tools. This makes the day feel scattered.
If intake forms or pre visit questions are incomplete, providers lose time. They may need to verify medications, history, or the reason for the visit. This shifts the focus away from care and into basic data collection.
Missing information can also limit clinical decision making. Providers rely on accurate intake to offer safe, effective guidance. Telehealth works best when that information is ready at the start.
Without structured steps, every telehealth visit feels different. Some start smoothly, while others face long delays. This inconsistency affects patient confidence. It also affects how providers feel about offering virtual care.
Over time, the lack of structure can reduce adoption of telehealth. A reliable workflow helps build trust and makes telehealth a strong part of everyday care.
Telehealth workflows in Allscripts PM follow a simple pattern. You guide patients before the visit, support them at the start, and ensure your team has what they need during the call. When the steps are clear, each part of the visit becomes easier.
When you schedule a telehealth visit in Allscripts PM, that appointment can trigger tasks through connected tools. This includes sending intake forms and joining instructions. It can also include reminders so patients know what to do before the call.
Remote care processes Allscripts PM supports help your team stay organized. They reduce the need for manual tracking and repeated phone calls.
Many telehealth delays come from missing information. Digital intake forms help you collect details before the visit. This gives patients time to think through their answers. It also reduces the need for long introductions during the call.
Instructions about lighting, sound, and device readiness can also be sent in advance. These small steps help patients feel more confident with the technology.
Patients often struggle when links are hard to find. Clear messages sent by text or email make joining easier. Patients can save the message and open it at the right time. This lowers stress for both patients and staff.
A reliable workflow ensures these links are sent consistently. This prevents confusion and reduces the need for last minute telephone support.
When the visit ends, providers update chart notes in Allscripts PM. Staff can track completion and follow up tasks. This may include sending instructions, prescriptions, or reminders.
A well structured workflow makes these steps more predictable. It helps each team member understand their role in the process.
Here's a quick telehealth checklist that's useful for your patients and staff:
When you have an integrated HIPAA-compliant solution that works with Allscripts PM, you improve the experience for everyone. Patients feel calmer. Staff work with more clarity. Providers start visits with the information they need. These changes build a stronger foundation for virtual care.
Clear steps help patients join visits with less stress. They know which device to use. They know how to test audio and video. They start the visit feeling more prepared.
For many patients, their first remote visit feels intimidating. Simple instructions give them confidence. They can review steps at their own pace. This helps them feel supported from the start.
Staff receive fewer frantic calls about missing links or login confusion. Pre visit messages reduce these problems. This gives staff more time for in-person tasks. It also reduces interruptions.
When patients know what to do, visits begin on time. Providers waste less time waiting. The schedule stays more predictable. This improves the overall flow of the day.
Pre visit intake helps providers understand the patient’s concerns ahead of time. They can review history and medications. They can plan questions before joining the call. This supports more meaningful conversation.
Telehealth is especially helpful for chronic conditions. Structured workflows help patients attend follow ups more consistently. They do not need to travel. Providers get steady updates that support long term care.
Elderly patients often worry about technology. Clear instructions reduce this fear. They can read messages slowly. They can ask family to help ahead of time.
Some patients struggle with transportation or physical limitations. Telehealth gives them access to care without added stress. A structured workflow helps them participate more easily. This improves continuity of care.
Reminders sent in advance help patients prepare and remember. When the joining link is simple to access, fewer people miss the visit. This supports better outcomes. It also stabilizes your schedule.
Remote care processes Allscripts PM supports help staff stay organized. They have fewer manual steps. They can focus on tasks that truly require their attention. This creates a calmer environment.
Clear workflows help your team know what to do and when. Everyone follows the same steps. This consistency reduces confusion. It also improves communication among staff.
Providers appreciate starting visits on time with complete information. They can focus on care instead of technical problems. This makes virtual visits feel more successful. Over time, it increases provider comfort with telehealth.
After the visit, your team can follow clear processes. This helps with scheduling, communication, and care planning. Patients do not feel forgotten. Providers know their recommendations are supported.
High volume clinics often struggle with unpredictable telehealth days. A structured workflow provides a steady rhythm. Staff feel more prepared. Patients feel more supported.
Once your workflow is stable, you can improve it over time. You can add new steps or refine old ones. You can use feedback from staff and patients. This helps telehealth become a normal and dependable part of your care model.
A multi location primary care group wanted to make telehealth easier for patients. They noticed that many visits started late because patients could not find their link. Staff spent too much time repeating the same instructions. Providers often began visits by fixing technical issues instead of focusing on care.
The group decided to create structured telehealth workflows in Allscripts PM. They began by sending pre visit intake forms and simple device instructions. They also sent the joining link in advance and again shortly before the visit. Within a few weeks, delays decreased and patients joined more smoothly.
Providers said they felt more focused at the start of each call. Staff said they received fewer last minute support calls. Patients said the steps were easier to understand. Over time, the group expanded the workflow to other visit types.
Begin by mapping your current steps. Notice where problems tend to occur and where support is missing. This gives you a clear starting point.
Next, choose one visit type to improve. This could be follow up visits or chronic care appointments. Create simple messages and pre visit instructions. Test them with a small group of patients.
As you refine your approach, you can expand your workflow. Tools that integrate telehealth with Allscripts PM can support a smoother remote care process, but the right setup should match your staff’s strengths and your patients’ needs.
Telehealth succeeds when communication feels simple. Curogram helps organize messages, links, and intake steps in a way that supports your Allscripts PM workflow. It connects appointment details with communication tasks so that patients receive the information they need at the right time.
With Curogram, you can send links, reminders, and digital intake forms in one consistent flow. Patients do not have to search through emails or remember extra passwords. This simplicity helps them feel more confident before the visit.
Remote care processes in Allscripts PM help you reduce confusion and delays. They make it easier to manage both virtual and in-person visits. They also give you a foundation that can grow over time.
You do not have to change everything at once. Start with one part of your workflow and build from there. Each small improvement adds up. In time, your telehealth process can become just as successful as your in-person care.
Ready for smoother and more secure telehealth consults? Book a quick demo with us to see how it works.