Send urgent updates to thousands of patients at once.
Use Ramsoft recall alerts to reach patients due for follow-up imaging.
Share exam prep updates so patients arrive ready.
Keep messaging templates consistent across locations.
Track delivery and responses in real time.
Reduce manual phone work for staff.
With Curogram, you can integrate mass texting into your existing Ramsoft workflows.
You probably have a story like this. A storm rolls in overnight. Roads close. One of your main imaging centers cannot open in the morning. You and your team scramble. You pick up phones. You leave voicemails. You hope patients see your website or social media. Deep down, you know many people will still drive in, only to find a locked door.
These moments are stressful for everyone. Patients feel confused and worried. Staff feel guilty and exhausted. Manual phone work does not scale when your network serves thousands of patients. Studies on mass notification systems show that centralized alerts help organizations respond faster. and with fewer gaps in communication. They are now a common safety tool in hospitals and clinics worldwide.
This is where mass texting tied directly to Ramsoft becomes useful. Instead of calling each patient one by one, you send a single message to a defined list. You notify people about closures, scanner issues, or schedule shifts within minutes. The same tools also support outreach campaigns. You can send Ramsoft recall alerts to patients due for mammograms or follow-up CT scans. You can share exam prep updates so patients know how to arrive ready.
In this article, we'll first look at the challenges you face without mass texting. By the end, you'll have practical next steps if you want to bring mass texting into your workflows.
In our complete guide, we talked about the benefits of mass texting for radiology centers. Here the major challenges these practices continue to face without the right tools.
When you rely on phone calls alone, urgent updates move slowly. Staff dial patients one at a time. Many calls go to voicemail. Some mailboxes are full or not set up. Even when messages are left, patients may not listen until hours later. Email can be slow too. People do not always check inboxes in real time.
Research on digital reminders shows that text messages reach people faster than calls or letters in many healthcare settings. Studies have found that SMS reminders improve appointment attendance across different types of clinics. When you send a text, people can see it on lock screens within seconds. If you do not use mass texting tools, you miss the chance to move urgent radiology updates into a channel that patients already watch closely.
Manual calling does not scale. In a large radiology network, one weather event or system outage can affect many sites. Your staff may try to call hundreds of patients in a short window. That work is tiring and can feel endless. People repeat the same script again and again.
Mass communication research in healthcare shows that broadcast systems reduce staff effort for high volume alerts. When every update requires individual calls, you use skilled staff for tasks that software can handle. This also creates more room for error. A name can be skipped. A list can be incomplete. A shift change can interrupt the process. You are left hoping that most patients somehow get the message.
In a multi site network, each location may develop its own habits. One site calls every patient. Another uses email lists. A third posts updates on social pages and hopes people see them. The wording of messages can change, depending on which staff member is working. Patients who visit different sites may receive very different types of alerts.
This inconsistency affects trust. When messages feel random, patients are not sure where to look for information. They may even receive conflicting instructions. From an operations view, it is also hard to review and improve processes if each site makes its own scripts and contact lists. Without a shared mass texting workflow inside Ramsoft, you rely on local improvisation instead of a stable system. That makes it harder to prove that you did everything you could to notify patients in a timely way when something major happens.
When you connect Curogram to Ramsoft, you gain a broadcast layer that sits on top of your existing schedules and patient lists. Instead of exporting spreadsheets or building lists by hand, you can define who needs to receive an alert inside one environment. For example, you can select all patients with appointments at a specific facility on a given day. You then write one message about a closure or schedule shift and send it to everyone at once.
Mass notification guides in healthcare explain that speed and targeting are critical during operational changes. The faster and more precisely you can reach affected people, the less confusion you see. With a broadcast tool, you do not have to choose between speed and accuracy. You can have both, because lists are driven by real appointment data rather than guesswork.
Mass texting is not only for emergencies. You can also use it for planned outreach that supports preventive care. Ramsoft recall alerts are one example. You can identify patients who are due for mammograms, lung cancer screening CT scans, or follow-up imaging after a prior result. Instead of sending only letters, you send a short, respectful message that reminds them they are due and invites them to schedule.
Research on SMS in screening programs, such as cancer screening, shows that text reminders can increase participation compared with no reminders. When you align recall lists from Ramsoft with simple messages, you give people one more nudge to take action. You still respect that the decision is theirs. You just make it easier for them to remember and respond.
One strength of digital notification tools is visibility. When you send letters or make phone calls, you often have little data about what happened next. With a mass texting platform, you can see how many messages were sent, how many were delivered, and how many numbers were invalid. You can also manage opt-outs in a structured way that follows telecom rules for messaging.
Industry guidelines for healthcare SMS highlight the importance of consent and opt-out processes. When you use a platform designed for medical use, opt-out requests are handled automatically. If a patient replies with a stop keyword, future broadcasts will not include that number. This protects both the patient and your organization. It also gives you confidence that your large scale notifications respect patient preferences while still reaching the people who want to hear from you.
One of the clearest benefits you feel first is staff time savings. When a major event affects many patients, your team no longer has to dial every number. They create a list in minutes, write one message, and send. The system delivers it at scale. Staff can then focus on special cases, such as patients who need extra support or translation.
From the patient side, a good notification system feels like clarity. People do not have to guess whether an appointment is still on during a storm. They do not have to check three different websites or call centers. A text appears on their phone with a simple message. It tells them whether the site is open, closed, or on a delayed schedule. It may give them a link or number to reschedule.
Another important benefit is consistency. When you use templates for different types of messages, your entire network shares a similar voice. A closure notice follows a standard structure. A recall reminder uses agreed language. Exam prep updates follow a clear checklist, such as fasting rules, arrival time, and clothing guidance.
Exam prep is a fragile step. If patients do not follow instructions, imaging may be delayed or repeated. When you send exam prep updates as short texts, you help people remember what matters most. For example, you can send a simple message the day before an MRI. You can remind the patient not to eat for a set number of hours, to avoid certain medications, or to remove metal items.
When patients are informed and prepared, your schedule becomes more stable. You see fewer last minute cancellations due to confusion or missed updates. You also see fewer situations where patients arrive on time but unprepared, which can lead to delays. With better scheduling flow, technologists can plan their work more confidently. Radiologists can anticipate reading volumes.
Systematic reviews of text based reminders in screening programs, such as breast and cervical cancer screening, show improved attendance compared with no reminders. You can adapt those lessons to radiology recalls. You still follow clinical guidelines and shared decision making. The messaging layer helps people follow through on plans they already agreed to with their clinicians.
Large scale changes are stressful. A new scanner rollout, a temporary move to a different building, or a change in parking can confuse many patients at once. With mass texting in Ramsoft, you can support these transitions step by step. You can send an initial notice, then follow with reminders as the date approaches.
When routine notifications are automated, your team can lean into higher skill work. Instead of reading the same closure script many times, they can help patients who need special arrangements. They can support people with limited literacy or language barriers. They can coordinate with referring providers on complex cases.
Finally, mass texting tools provide a clear record. You can see which message templates were used, when they went out, and which patients were targeted. This supports internal audits and quality reviews. It also helps you answer questions later, such as “were patients notified about this closure” or “what instructions did we give for this exam type.”
Imagine that you oversee a regional radiology network with several imaging centers. One morning, a major power issue affects two large sites. In the past, your staff would have started dialing patients one by one. They would leave voicemails, answer return calls, and juggle handwritten lists. Many patients would still arrive at closed doors.
With mass texting connected to Ramsoft, the response looks different. Your team identifies all patients scheduled at the affected sites for the next two days. They write a clear message that explains the closure, apologizes for the disruption, and offers a link or phone number to reschedule. With one action, they send that text to about 5,000 patients. Within minutes, phones in your community light up with the same consistent update.
Patients start replying. Some ask for new times. Others simply say thank you and reschedule later. Staff now handle focused conversations instead of repeating the same script hundreds of times. The entire network feels the difference. The process still requires attention, but the volume is manageable. You can then review how the broadcast performed and adjust templates
First, identify the most common situations where you need wide patient notifications. These might include closures, severe weather, or system outages. Next, review how you currently handle these events. Map the time and effort it takes and note where confusion appears for patients.
Then look at how your Ramsoft data could support better lists. Think about which fields identify location, modality, and date ranges. From there, you can talk with a vendor like Curogram about connecting mass texting to Ramsoft. You can design a small pilot focused on one type of alert, such as weather related closures. During the pilot, track how quickly messages go out and how patients respond.
When you look for tools to handle patient notifications at scale, you need more than a basic texting app. You need something that understands how radiology schedules and data flow through Ramsoft. Curogram is built to sit alongside systems like Ramsoft and to pull from appointment and patient information in a structured way. That makes it easier for you to define lists and send the right message to the right group.
Curogram also focuses on the details that often cause problems in simple messaging tools. It supports delivery tracking, which shows you how many messages reached valid numbers. It manages opt-outs centrally, so you do not have to maintain separate do not contact lists by hand. It uses templates, so you can standardize wording for closures, Ramsoft recall alerts, and exam prep updates across many sites. These are small design choices that matter when you communicate at scale.
For your staff, the goal is not to add one more system to learn. The goal is to give them a clear, central place for patient notifications Ramsoft radiology teams can use during busy days. Curogram’s interface is built around simple lists, filters, and message threads. That makes it easier to shift from manual calling to structured outreach. You remain in control of what is sent. The software handles the heavy lifting of scale and record keeping, so your team can focus on patient care and clear communication.
Mass texting built into Ramsoft offers a different pattern. Instead of relying only on phone calls, you broadcast clear, timely alerts. You use Ramsoft data to define who should hear from you and when. You send exam prep updates that help people arrive ready. You send recall reminders that support preventive imaging. You track delivery and responses in one place.
Moving to this model does not require you to change everything at once. You can begin with a narrow use case, such as closure notices, and expand from there. Over time, this strategy makes your network become more effective for your patients.
Interested to see how mass texting works with Curogram? Book a quick demo today.