Use text to collect copays InSync before the visit.
Send mobile friendly links right after claims process.
Trigger patient reminders automatically for unpaid balances.
Cut down on manual billing calls for your staff.
Help patients pay in a few taps on their phone.
Reduce outstanding accounts receivable over time.
Curogram fits into InSync to boost collections and reduce workload in chasing balances.
In billing, you see your aging report and find balances that should've been paid months ago. The care already happened. Your team did the work, wrote the notes, and submitted the claims. Yet a stack of small unpaid copays and deductibles still weighs on your cash flow. You can hear the stress in your billing team’s voices as they chase payments with phone calls that go to voicemail.
This problem has grown as patients take on more of the cost of care. Patient responsibility for out of pocket costs has risen over the last decade. Many people now pay a larger share of their bills themselves. At the same time, your patients have changed how they want to pay.
If you use InSync EMR, you already have a strong structure for clinical and scheduling work. The missing piece is a simple way to collect copays that respects how patients actually live. In this blog, we discuss the challenges you face when you rely on phone calls and paper billing. Let's learn how to streamline payment workflows with text-to-pay links.
Want to know how secure text-to-pay can turn patient reminders into real revenue? Keep reading.
In our definitive guide, we discussed how text-to-pay in InSync can transform your clinic's payment workflows. The following pain points emphasize why you should rethink your billing process.
When you rely on traditional billing, your team often works in the past. They wait for claims to process, print statements, stuff envelopes, and hope patients read the mail. Even when patients want to pay, they may misplace the statement or forget to call the office during business hours. Each delay turns into extra work for your staff as they send second notices and make reminder calls.
Industry reports on patient collections point out that this manual style of work is no longer sustainable. As more patients carry high deductibles and cost sharing, the volume of patient responsibility grows. Yet most clinics do not add new billing staff to match that growth. This gap leads to burnout, overtime, and an ongoing feeling that you are always behind. When your billing team spends hours calling about small copays, they have less time for complex claims or patient education.
Patients do not usually wake up wanting to avoid payment. They are juggling work, family, and rising costs of living. When a statement shows up in the mail, it arrives in a crowded pile with other bills. If they must find a checkbook, write down a card number, or sit on hold, it becomes easy to push the task to “later.” That later often turns into weeks or months.
Recent payment trend reports show that patients respond much faster to digital requests, especially those they can complete from a phone. Text and mobile links cut down the gap between intention and action. Without those tools, you depend on the old pattern of statements and calls that no longer match how people manage money. The result is slow cash flow, more bad debt, and a growing list of small balances that feel too minor to collect efficiently but too large to ignore.
When patients delay or skip payments, you lose more than a single copay. Over time, unpaid balances can shape whether a person returns for follow up care. Some patients feel ashamed about money and avoid your office entirely. Others are confused about their responsibility and wait for another statement they can understand. Studies on patient responsibility warn that unclear processes can damage both revenue and trust.
From a financial view, each uncollected copay is part of a larger pattern. As margins tighten, behavioral health organizations cannot afford to leave earned revenue on the table. You invest heavily in providers, support staff, and technology. When copays and small balances go unpaid, the math no longer works. Without modern tools to collect copays InSync with the rest of your workflow, your revenue cycle stays out of sync with the care you provide every day.
With Curogram connected to your InSync EMR, you can request copays before the visit even begins. When an appointment is scheduled, the system can send a friendly text that explains the expected copay and includes a secure link to pay from a phone. You still keep your financial policy, but you present it in a way that fits modern habits. Patients can pay in a few taps while they ride a bus, sit at a lunch break, or relax at home.
Not every balance is known before a visit. Once insurance processes a claim, remaining deductibles and coinsurance can still surprise patients. In a traditional model, you send a paper statement and wait. With text-to-pay, you can send a secure reminder as soon as the balance is ready. The message can explain that insurance has paid its part and invite the patient to cover the remaining amount online.
Even with good reminders, some patients still forget or need time. Automation lets you support them without adding more manual work. Curogram can send a gentle series of patient reminders at set intervals for unpaid balances. Each message can keep the same calm tone, invite questions, and provide the same secure link. Staff step in only when someone replies with a concern that needs personal attention.
You probably did not hire your front desk or billing team because they enjoy calling people about money. Yet that is where much of their time goes when you do not use digital tools. By shifting routine payment requests into text-to-pay, you let technology handle the first several touches. Staff still support patients who have questions, but they are no longer tied to long lists of phone numbers every week.
Your patients already use their phones to pay for many parts of life. Reports on healthcare payment trends show that mobile wallets, online links, and quick pay options are now standard in other industries, and patients expect similar choices in healthcare. When you offer secure text-to-pay that ties into InSync payment workflows, you meet those expectations directly. You are not asking people to change how they manage money.
On your financial reports, the most visible change from text-to-pay will be in accounts receivable. When patients receive timely digital reminders that they can act on from their phones, payments tend to arrive faster. Studies on patient repayment show that providers who use modern tools, clear communication, and flexible options collect a larger share of what they are owed. For you, this means less money stuck in the 60, 90, or 120 day columns. Cash flow becomes more predictable, which supports planning for staffing, programs, and technology. Over time, better collection of small balances can make the difference between a stressed budget and a stable one. When you collect copays InSync with care, your financial health starts to match the value of the services you provide.
It is hard to talk about money in a behavioral health setting. You want to focus on healing, not on balances. Yet ignoring cost can create quiet shame and confusion for patients. Digital tools can support better conversations instead of hiding the financial side. When you send clear pre visit estimates and post visit reminders, you give patients the information they need to plan.
Behavioral health care often involves frequent visits and recurring appointments. This pattern makes copay collection even more important, because small amounts add up quickly. Articles focused on behavioral health billing highlight that missed copays and balances can erode revenue faster in therapy settings than in other specialties. Integrated text-to-pay fits this context well. You can connect payment reminders with the same rhythms that shape treatment, such as weekly or biweekly visits. Patients see a clear pattern: they receive care, and they receive simple prompts to pay their share. This consistency supports both your budget and the stability of the therapeutic relationship.
When many copays are collected before the visit through text, you remove some of that emotional weight. Staff can confirm that payment was received or offer a quick link to pay on site instead of having a long conversation. This keeps the waiting area calmer and protects the sense of safety that is so important in mental health care. It also reduces the chance that staff will avoid asking for payments altogether because they dread conflict.
Your practice may already use telehealth, especially if you serve patients who face transportation or scheduling barriers. In virtual care, traditional front desk payment methods do not work. You cannot hand someone a credit card terminal through the screen. Text-to-pay solves this gap by letting you collect payments in the same digital channel where you send appointment links and reminders.
When payment activity flows through integrated systems, you gain better data. You can see how quickly patients respond to first reminders, how many need follow ups, and which programs tend to have higher unpaid balances. This information can guide decisions about financial policies, education, and support programs. You can also test different reminder timing or language and watch how it affects results.
It can feel uncomfortable to talk about money in the same breath as care. Yet without financial stability, it is hard to keep programs open, hire clinicians, or expand services. Many behavioral health leaders now see strong revenue cycles as part of ethical practice. When you collect copays InSync with the care you provide, you protect your ability to serve current and future patients.
Imagine a multi provider behavioral health clinic that used InSync EMR for scheduling and documentation but still relied on paper statements for patient balances. Their reports showed that a large share of small copays and deductibles stayed unpaid past 60 days. Staff spent hours each week on reminder calls and felt like the work never ended. Leadership worried about cash flow and the risk of cutting back services if the trend continued.
The clinic decided to integrate Curogram’s text-to-pay with InSync. They started by sending pre visit copay requests for established patients and post visit balance reminders as soon as insurance processed claims. Messages were short, friendly, and clear. Within 90 days, they saw a 35 percent increase in collected copays and small balances compared with the previous quarter, along with a noticeable drop in aging accounts. Results like this match what many payment vendors report when practices adopt text-based collection flows.
Staff reported that they finally felt ahead of their work. Instead of calling every patient, they focused on those who replied with questions or who needed payment plans. Patients liked the convenience and often paid within hours of receiving a message. Therapists noticed fewer last minute payment conflicts at the front desk, which helped protect the emotional tone of each visit. The clinic kept its mission focused on care, while its finances became more stable and predictable.
Curogram connects to your InSync schedule and patient data so that payment requests can align with real appointments and balances. It supports both pre visit and post visit payment flows, and it uses automation rules that fit the way clinics already work. The following checklist will help you implement text-to-pay with ease.
When you look for a text-to-pay solution, you want more than a simple link generator. You need a partner that understands healthcare, privacy, and the realities of behavioral health billing. Curogram was built as a HIPAA compliant communication platform first, which means secure texting is at its core. Payment links, reminders, and patient messages sit in the same environment as other clinical communication, instead of in a generic consumer tool.
With InSync payment workflows and Curogram’s text-to-pay, you can modernize your billing. You also reduce the strain on staff, improve cash flow, and cut down on awkward conversations.
You can start with small steps. Map your current process, define goals, run a pilot, and listen to what patients and staff tell you. Each step brings your financial systems closer to the care you already provide every day. Patients receive support and clarity. Your practice gains the stability it needs to keep serving them well into the future.
Interested to see how easy it is to collect copays with Curogram? Book a quick demo today.