Your front desk phone has not stopped ringing since 8 AM. Patients are on hold. Staff are buried in voicemails. Meanwhile, the same patients who cannot get through would gladly read a quick text on their lunch break.
That gap between how patients want to reach you and how your office still operates is costing you time, money, and trust.
The shift toward professional text communication in healthcare is not a passing trend. It is a direct response to what patients have been asking for. Studies show that more than 80% of patients prefer a text message over a phone call for non-urgent matters. Yet many medical offices still rely on phone tag as their main point of contact.
The problem is not the desire to text. It is doing it the right way. Healthcare text etiquette, privacy rules, and patient expectations create a maze that many practices struggle to navigate. One wrong message can lead to a HIPAA violation, and one too-casual reply can damage your practice's reputation.
This guide gives you a clear path forward. You will learn the five core pillars of professional messaging in healthcare, get ready-to-use templates for common scenarios, and find out how to choose the right tools.
Whether you are just starting out or tightening up an existing program, this resource covers everything you need to text patients with confidence, stay compliant, and save your team hours every week.
Before diving into the how, it is worth understanding the why. Professional text communication in healthcare is not just a nice-to-have. It is quickly becoming the standard that patients expect and practices need.
Patient demand tells the story. Research consistently shows that over 80% of patients would rather get a text than a phone call for appointment reminders, billing updates, and general office news. Younger patients, in particular, rarely check voicemail at all. If your practice is not meeting them where they are, you risk losing them to one that does.
The impact on your staff is just as big. Practices that use text messaging for healthcare professionals report cutting phone call volume by 60% to 70%. That means fewer hold times, less phone tag, and more time for your team to focus on the patients standing in front of them. When your front desk is not drowning in calls, the entire office runs more smoothly.
Then there is the financial side. Missed appointments cost the U.S. healthcare system an estimated $150 billion each year. Text reminders alone have been shown to reduce no-show rates by up to 38%.
Multiply that by your average visit revenue, and the savings add up fast. On top of that, lower call volumes mean you may need fewer phone-dedicated staff hours.
Patient satisfaction scores also get a boost. When patients can confirm an appointment, ask a quick billing question, or get a lab result update through a simple text, they feel more connected to your practice. Higher satisfaction often leads to better online reviews and more word-of-mouth referrals.
Of course, none of this matters if you do it wrong. Sending a text that contains protected health information without proper safeguards can result in HIPAA fines ranging from $100 to $50,000 per violation. That is why a structured approach to healthcare communication protocols is so important. The rest of this guide will show you how to get the benefits without the risks.
Getting text communication right in healthcare takes more than just picking up a phone and typing. It requires a solid framework. Think of these five pillars as the foundation for every message your practice sends.
Each one plays a role in keeping patients happy, your staff efficient, and your practice compliant with the rules that govern clinical text messaging.
HIPAA compliance is not optional. It is the non-negotiable starting point for any healthcare texting program. Before you send a single message, you need to know what makes a text HIPAA compliant and what puts your practice at risk.
Standard SMS is not secure enough for protected health information. Regular text messages are not encrypted, which means they can be intercepted or stored on unsecured devices. That is why HIPAA-compliant patient texting requires a platform with end-to-end encryption, access controls, and audit logs.
Your platform should also offer features like automatic logoff, remote wipe for lost devices, and role-based access. These tools make sure that only the right people see the right messages. Without them, even a well-meaning staff member could cause a breach by leaving a phone unlocked.
Consent is another key piece. Before you text a patient, you need documented proof that they agreed to receive messages. This is not just a best practice.
It is a legal requirement under both HIPAA and the Telephone Consumer Protection Act. Your intake forms should include a clear opt-in for text messages, and patients should be able to opt out at any time.
Patient privacy goes beyond just encryption. Think about what you include in a message. A reminder that says "Your appointment is tomorrow at 2 PM" is very different from one that says "Your dermatology appointment for your skin biopsy results is tomorrow."
The first is fine. The second may expose private health details. Following patient text communication standards means keeping message content general and directing patients to a secure portal for anything sensitive.
When in doubt, always err on the side of caution. Build a clear policy that defines what can and cannot be sent over text. Review it with your legal team and update it at least once a year.
Texting feels casual by nature, but in a medical setting, your tone still needs to reflect trust. The goal is to find a balance between being warm and being professional. Patients should feel like they are talking to a real person, not reading a robot-generated message, but they also need to trust that your office takes their care seriously.
Start with proper grammar and spelling. Shortcuts like "ur" or "thx" may be fine between friends, but they have no place in medical practice texting. Every message should use full words and correct punctuation. It may seem small, but it sets the tone for how patients perceive your practice.
Avoid emojis in most cases. While a smiley face might seem harmless, it can come across as unprofessional or even confusing in a healthcare context. Stick to words to convey friendliness instead. For example, "We look forward to seeing you!" reads warm without crossing a line.
Use active voice and keep your language clear. Instead of "Your prescription has been sent to the pharmacy by Dr. Lee," try "Dr. Lee sent your prescription to the pharmacy." It is shorter, direct, and easier to understand. This kind of clarity is at the heart of medical messaging guidelines.
Empathy matters too. When a patient texts about a concern, your reply should show that you hear them. Simple phrases like "We understand this can be stressful" go a long way. For more on building empathy into your text conversations, see our guide on powerful ways to express empathy over text.
Finally, avoid medical jargon whenever possible. Your patients are not clinicians. Instead of "Your CBC results are within normal limits," try "Your blood test results came back normal." Clear language builds trust, and trust keeps patients coming back.
Nothing frustrates a patient more than a message that goes unanswered. Setting clear response time expectations is a core part of professional patient communication. Without them, both patients and staff are left guessing.
A good standard is to respond within two to four hours during business hours. This gives your team enough time to handle messages thoughtfully while still meeting patient expectations. Make sure patients know this timeline upfront, either through an auto-reply when they first text your office or through a note on your website.
After-hours messaging needs its own set of rules. Your practice should have a clear auto-reply that lets patients know when to expect a response. It should also direct them to call 911 or visit an ER for anything urgent. Never leave patients wondering if anyone is on the other end.
Staff scheduling plays a role, too. Assign specific team members to monitor incoming messages during set shifts. This avoids the problem of everyone assuming someone else is handling it. Rotation schedules work well and help prevent burnout.
For emergency situations, texting is not the right channel. Make that clear in your healthcare SMS best practices policy. Every auto-reply and every consent form should state that text messages are not for emergencies. This protects both your patients and your practice.
Finally, track your response times over the first few months. If your team is consistently falling behind, it may be time to adjust staffing or invest in tools that help manage the message queue more effectively.
A good text message gets the point across fast. In healthcare, clarity is not just about good writing. It is about patient safety and follow-through. If a patient misreads your message, they might miss an appointment or take the wrong action.
Keep messages under 160 characters when possible. This is the standard SMS limit before a message gets split into two parts. Shorter messages are easier to read and more likely to get a response. When you need to share more details, break the information into two or three separate texts rather than one long block.
Every message should have a clear purpose. Lead with the most important detail. For example, "Your appointment is confirmed for March 5 at 10 AM" tells the patient exactly what they need to know right away. If you need them to take action, spell it out. "Reply YES to confirm" is far better than "Please let us know at your convenience."
Think about structure as part of your medical office text guidelines. Use a consistent format for each type of message, whether it is a reminder, a billing notice, or a follow-up. This makes it easier for staff to send messages quickly and reduces the risk of errors.
Confirmation and acknowledgment matter too. When a patient replies, do not leave them hanging.
A simple "Got it, thank you!" closes the loop and shows that your office is responsive. This kind of follow-through builds confidence in your practice.
If a topic is too complex for text, say something like. "This is easier to discuss by phone. Can we call you at 3 PM?" respects the limits of the medium and keeps care quality high.
Every text your practice sends or receives should be treated like any other part of the patient record. Proper documentation is not just good practice. It is required for compliance and can protect you if questions arise down the road.
Message retention is a must. HIPAA requires that covered entities keep certain records for at least six years. Your texting platform should automatically archive all conversations and make them easy to search. If your current setup does not do this, it is a serious gap.
Integration with your EMR or EHR system is the gold standard. When text conversations sync directly with the patient chart, nothing falls through the cracks. Staff do not have to copy and paste messages manually, and providers can see the full picture of patient communication in one place. This kind of seamless record-keeping supports better care and better audits.
Audit trails matter for compliance reviews. Your platform should log who sent each message, when it was sent, and whether it was read. This level of detail helps during internal reviews and can be critical if you ever face a HIPAA audit.
Staff training documentation is part of this pillar too. Keep records of when each team member completed their texting training and what topics were covered. If a compliance issue comes up, having proof that your team was properly trained can make a big difference.
Patient consent records should also be stored in a way that is easy to retrieve. Whether consent was given on paper or through a digital form, link it to the patient profile so it is always at hand.
Backup and archival procedures round out this pillar. Make sure your data is backed up regularly and stored securely, so you never lose critical communication records.
Knowing the principles is one thing. Putting them into practice across real-world scenarios is where the value shows up. Each type of patient interaction calls for a slightly different approach.
The templates and tips below cover the most common situations your office will face. Use them as a starting point, and adjust the wording to match your practice's voice and your patient messaging standards.
Appointment-related texts are the bread and butter of healthcare texting. They are also the easiest place to start because they carry low compliance risk and deliver high value.
Send a confirmation right after booking. For example: "Hi [Name], your appointment with [Provider] is set for [Date] at [Time]. Reply C to confirm or R to reschedule."
This sets the tone and gives the patient a clear action step.
A reminder 48 hours before the visit keeps the appointment top of mind. Try: "Reminder: You have an appointment at [Practice Name] on [Date] at [Time]. Please arrive 15 minutes early. Reply C to confirm."
For more tips on crafting these messages, check out our guide on how to send a reminder text.
On the day of the visit, a short text can reduce late arrivals. "We look forward to seeing you today at [Time]. If you need to reschedule, please call us at [Phone]." Keep it brief and action-focused.
Wait time updates are a nice touch that patients appreciate. "Hi [Name], Dr. [Provider] is running about 15 minutes behind. We apologize for the delay and will see you as soon as possible."
This small gesture can prevent frustration and improve the patient experience.
For cancellations and rescheduling, make the process easy. "We received your cancellation request for [Date]. Would you like to reschedule? Reply YES and we will send you available times."
Templates like these save your staff time and ensure consistent professional messaging in healthcare.
If a slot opens up, a quick text to your waitlist can fill it fast. "Good news! An appointment opened up on [Date] at [Time]. Would you like to take it? Reply YES to book."
This helps reduce gaps in your schedule and keeps revenue flowing.
Not every test result should go out by text. Critical or complex results still require a phone call or an in-person visit. But for routine results, a secure text notification can save everyone time.
When texting is appropriate, keep the message simple and direct. "Hi [Name], your recent lab results are in. Everything looks normal. No action is needed at this time."
This gives the patient peace of mind without exposing specific details.
For results that need a follow-up, guide the patient toward the next step. "Hi [Name], your test results are ready. Dr. [Provider] would like to discuss them with you. Please call us at [Phone] to schedule a follow-up."
This approach handles the situation with care while still keeping communication efficient.
Referral notices can also go out via text. "Hi [Name], Dr. [Provider] has referred you to [Specialist]. Their office will reach out to you, or you can call them at [Phone]."
These quick updates keep patients informed and reduce the back-and-forth phone calls that eat into your staff's day. Knowing when texting is appropriate versus when a call is needed is a key part of text messaging for healthcare professionals. Getting this balance right shows patients that your practice values both speed and care.
Prescription texts are some of the most common messages your office will send. They also require care, since medication details can border on protected health information.
For refill acknowledgments, keep it general. "Hi [Name], we received your refill request and are processing it. We will let you know once it is ready at your pharmacy."
This confirms the request without naming the medication in an unsecured channel.
Pharmacy notifications are straightforward. "Hi [Name], your prescription has been sent to [Pharmacy Name]. Please allow 2 to 4 hours for processing." Short, clear, and helpful.
Insurance-related delays need a human touch. "Hi [Name], there is a hold on your prescription due to an insurance issue. Please call our office at [Phone] so we can resolve it together."
This keeps the patient informed and gives them a clear path forward.
Prior authorization updates follow a similar pattern. "Hi [Name], we are still waiting on approval from your insurance for your medication. We will text you as soon as we have an update."
Keeping patients in the loop reduces anxious follow-up calls, which is a win for both sides. These templates align with healthcare SMS best practices and help your team work faster.
Billing texts require a gentle but clear approach. Money conversations can feel uncomfortable, and the right tone makes all the difference.
Payment reminders should be polite and direct. "Hi [Name], you have an outstanding balance of $[Amount] with [Practice Name]. Pay online at [Link] or call us at [Phone] for payment options."
Give the patient a way to act right away.
For insurance verification, keep it simple. "Hi [Name], we need to verify your insurance before your upcoming visit. Please call us at [Phone] or reply with your current insurance details."
This avoids delays on the day of the appointment.
Statement notifications work well as texts. "Hi [Name], your monthly statement is ready. View it at [Link] or call us with any questions."
A short message with a link is clean and easy to follow.
Payment plan discussions should move to a phone call quickly. "Hi [Name], we would love to discuss payment plan options with you. Please call us at [Phone] at your convenience."
Some topics are too sensitive for text, and billing details often cross that line.
Balance inquiries deserve a fast reply. "Hi [Name], your current balance is $[Amount]. Pay online at [Link] or call us if you have questions."
Speed matters here, as patients want answers without having to wait on hold. These message patterns support your secure healthcare messaging program and keep the billing process smooth.
Patients text with all kinds of questions, from office hours to form reminders to medical concerns. Having a triage system in place helps your team respond quickly and route messages to the right person.
Start with a simple rule: if the question is clinical, it goes to the nursing or clinical team. If it is administrative, the front desk staff handles it. This prevents delays and makes sure patients get accurate answers. Knowing when to escalate is a key part of sound healthcare communication protocols.
Some questions are better handled by phone. If a patient describes symptoms or asks for medical advice, your reply should redirect them. "Thanks for reaching out. For medical questions, please call our office at [Phone] so a nurse can assist you."
This protects both the patient and your practice.
For common admin questions, templates speed things up. "Our office hours are Monday through Friday, 8 AM to 5 PM. We are closed on weekends and major holidays." Or, "Hi [Name], we noticed your intake forms are not yet complete. Please fill them out at [Link] before your visit."
These quick replies keep things moving.
Policy questions are another common thread. "Hi [Name], our cancellation policy requires 24 hours' notice. If you need to change your appointment, please reply or call us."
Clear and consistent answers prevent confusion.
For patients who need to speak with a specific provider, route the message. "I will pass your question along to Dr. [Provider]'s team. They will get back to you by [Timeframe]."
This sets expectations and shows the patient their message matters.
A strong triage process is the backbone of effective patient text communication standards in any practice. For more detailed guidance on handling tricky conversations, see our article on how to handle difficult patient conversations over text.
Even practices with the best intentions can stumble when it comes to texting. Knowing the most common mistakes helps you steer clear of them before they become costly problems.
Using personal phones for patient messages is a widespread issue. When staff texts patients from their own devices, there is no encryption, no audit trail, and no way to control what happens to those messages. Always use a dedicated, HIPAA-compliant platform for all patient communication.
Sharing protected health information without proper consent is another major risk. Even if a patient texted you first, that does not mean you have blanket permission to share their lab results or diagnosis over SMS. Follow your consent documentation process every time.
Unclear or ambiguous messages create confusion and can even put patients at risk. If a patient cannot tell whether they need to do something, the message has failed its purpose. Every text should have one clear point and one clear action step when relevant.
Being too casual is a trap that many offices fall into. While texting is a relaxed medium, phrases like "Hey! Just checking in LOL" do not belong in medical practice texting. Keep it friendly but professional at all times.
Sending too many messages is almost as bad as sending none. If patients feel bombarded, they will opt out. Stick to messages that add value, like reminders, results, and responses to their questions. Quality beats quantity every time.
Poor response time management erodes patient trust. If your team takes days to reply, patients will stop using text altogether. Set clear internal standards and track them regularly.
Not training staff on texting protocols is a mistake that can lead to all of the above. Every team member who touches patient messages should complete training on tone, compliance, and escalation procedures. Document that training and update it each year.
Skipping the audit trail is a compliance risk you do not want to take. If you cannot prove what was sent, when, and by whom, you are exposed. Make sure your platform logs everything.
Ignoring patient preferences is a subtle but important misstep. Some patients prefer phone calls. Others may want email. Respect their choices and record them in their profile. Forcing everyone into the same channel is not good patient care.
Finally, mixing personal and professional boundaries creates problems. Staff should never use the same number or app for personal texts and patient messages. Keep the two worlds separate, both for privacy and for professionalism.
The first step is to figure out what your practice actually needs. A solo provider has very different requirements than a multi-location group. Start by listing the types of messages you want to send, such as appointment reminders, billing updates, and follow-ups.
Next, build a feature checklist. At a minimum, your platform needs HIPAA-compliant encryption, two-way texting, auto-replies, and reporting tools. If your practice uses an EMR, integration should be near the top of the list.
A platform that syncs with your existing system saves hours of manual data entry every week. Check out tools like Curogram, which integrates with almost any EMR and offers a full suite of texting features.
Budget matters, but think about return on investment rather than just the monthly cost. If text reminders reduce no-shows by even 20%, the platform could pay for itself within weeks. Ask vendors about free trials so your team can test the platform before committing.
Scalability is worth considering too. If your practice is growing, choose a platform that can grow with you. Adding new users, locations, or message types should be simple. For a deeper look at what to evaluate, see our patient texting software buyer's guide.
A written texting policy is the backbone of any successful program. It sets the rules for what gets sent, who sends it, and how everything is documented. Without a clear policy, your team will make it up as they go, and that is where mistakes happen.
Start by defining message types and who is responsible for each. Appointment reminders might be handled by the front desk, while clinical follow-ups go through the nursing staff. Clear roles prevent messages from falling through the cracks.
Spell out your response time standards. If your goal is to reply within two to four hours during business hours, write it down. Include what happens after hours and on weekends. Define your escalation procedures too. When should a text conversation move to a phone call? When should a message be flagged for a provider?
Patient consent should be built into your intake workflow. Make it easy for patients to opt in and opt out. Store consent records in a central place, linked to the patient profile. This protects your practice and respects patient choice.
Review your policy with your legal and compliance team before launch. Then share it with your entire staff. A policy only works if everyone knows it exists and understands how to follow it.
Training is where your policy comes to life. Every staff member who sends or reads patient messages needs to know the rules, the tools, and the expectations.
Start with the basics: how to use the platform, how to apply templates, and how to handle common scenarios. Role-playing exercises work well here. Have staff practice sending and responding to sample messages so they build muscle memory before going live.
Create a shared template library that your team can pull from. Pre-written messages for appointments, billing, refills, and follow-ups reduce errors and save time. Make sure the library is easy to access and update. These healthcare text templates become the foundation of daily operations.
Ongoing education is just as important as the initial training. Schedule refresher sessions at least twice a year and whenever policies change. Track attendance and keep records of who completed each session. Performance monitoring helps too. Review a sample of sent messages each month to make sure tone, content, and compliance standards are being met.
A soft launch is the smartest way to start. Pick a small group of patients, perhaps those who already engage with your office digitally, and roll out texting with them first. This lets your team work out any kinks before going practice-wide.
Educate patients about the new service during check-in and through your website. Let them know what kinds of messages they will receive, how to opt in, and how to opt out. A simple flyer or a quick mention from the front desk goes a long way.
Track key metrics from day one. Response rates, reply times, opt-out rates, and patient feedback are all signals that tell you how the program is performing. If something is off, adjust early rather than waiting for a problem to grow.
Build a continuous improvement loop. Meet with your team monthly during the first quarter to review what is working and what is not. Collect feedback from patients through short surveys or by asking during visits. The practices that succeed with texting are the ones that treat it as a living process, not a one-time project.
Choosing the right technology makes or breaks your texting program. The market is full of options, but not every platform is built for healthcare. You need a tool that is purpose-built for the unique demands of medical communication.
At a minimum, your platform must offer HIPAA-compliant encryption, two-way messaging, and detailed reporting. Beyond that, look for features like automated appointment reminders, mass texting for announcements, survey requests, electronic patient forms, and text-to-pay options. The more tasks your platform can handle, the fewer tools your staff needs to juggle.
EMR integration is a game-changer. When your texting platform connects directly to your electronic health records, patient data flows both ways without manual effort. Staff do not have to switch between systems, and providers get a complete view of patient interactions in one chart.
Curogram, for example, integrates with almost any EMR and automates front desk functions while keeping everything HIPAA compliant. You can explore Curogram's EMR integrations to see if your system is supported.
Before you commit, take advantage of free trials. Let your front desk team, clinical staff, and billing department all test the platform. Their feedback will tell you more than any sales demo.
Look for a vendor that offers quick onboarding. Some platforms, like Curogram, can have staff trained in as little as ten minutes, which means less downtime and faster results.
Implementation timelines vary, but most practices can be up and running within one to two weeks. Plan for a brief adjustment period as your team learns the new workflow. For a side-by-side comparison of leading platforms, check out our complete patient texting software buyer's guide.
You cannot improve what you do not measure. Tracking the right metrics helps you prove the value of your texting program and spot areas that need attention.
Response rate is one of the most telling numbers. A strong texting program should see response rates above 90% for appointment confirmations. If your rate is lower, look at your message timing and wording.
Sometimes a small tweak, like changing "Reply to confirm" to "Reply C to confirm," makes a meaningful difference.
Response time is the flip side. How fast is your team replying to incoming messages? If patients send a question at 9 AM and do not hear back until 4 PM, that gap hurts satisfaction. Track the average time to first response and set improvement goals each quarter.
No-show rate reduction is one of the clearest returns on investment. Compare your no-show rate before and after launching text reminders. Many practices see a drop of 25% to 40%, which translates directly into recovered revenue.
Call volume reduction tells you whether texting is actually taking pressure off your phones. Track total inbound calls month over month. A healthy texting program should cut phone volume by 50% or more over time, freeing up staff for higher-value tasks.
Staff time savings can be calculated by estimating how many minutes each text interaction takes versus a phone call. If a typical call lasts four minutes and a text exchange takes one minute, the savings scale quickly across hundreds of interactions per week.
Patient satisfaction scores, whether from surveys or platforms like Google Reviews, should trend upward after launch. Ask patients specifically about their texting experience to get targeted feedback.
HIPAA compliance audit results are another metric to watch. A clean audit signals that your team is following protocols and your platform is doing its job. Track any incidents, even minor ones, and use them as learning opportunities.
Finally, build a simple ROI framework. Add up the revenue saved from fewer no-shows, the staff hours freed by lower call volume, and the cost of the platform itself. Most practices find that texting delivers a positive return within the first quarter. For real-world examples, see Curogram's case studies on practice outcomes.
Healthcare texting is evolving fast, and the practices that stay ahead of the curve will have a clear edge. Several trends are already reshaping how medical offices connect with patients.
RCS messaging is one of the biggest shifts on the horizon. Unlike standard SMS, RCS supports rich media, read receipts, and branded messages.
For healthcare, that means you could send appointment confirmations with a map link, or share a form that patients fill out right inside the message thread. To learn more about this technology, read our guide on what RCS messaging means.
AI-Powered Automation and Chatbots
Artificial intelligence is already changing the game. AI-powered chatbots can handle routine questions, triage incoming messages, and even send follow-up texts after a visit, all without human input. This frees up staff to focus on complex tasks while still giving patients fast, accurate responses.
Two-way messaging is becoming the expectation. Patients no longer want to receive one-way blasts. They want to reply, ask questions, and get answers in real time. Platforms that support true two-way conversations will be the standard going forward.
Integration with telehealth platforms is another area of growth. Imagine a patient confirming an appointment by text, then joining a video visit from the same thread. That kind of seamless experience is already possible.
It will become more common as telemedicine continues to expand. For context on how virtual care has grown, see our piece on the history of telemedicine.
Multilingual messaging is growing in importance, too. Practices that serve diverse populations need the ability to communicate in the patient's preferred language.
Platforms that offer built-in translation or multilingual templates will have a major advantage. Accessibility improvements, like larger font options and screen reader support, are also making text communication more inclusive for patients of all ages and abilities.
Professional text communication in healthcare comes down to five pillars: keeping messages HIPAA compliant, maintaining a professional tone, responding on time, writing with clarity, and documenting everything.
When your practice nails all five, the results show up in happier patients, fewer no-shows, and a staff that has more time for the work that matters most.
Getting started does not have to be overwhelming. Begin with the basics by choosing a secure platform, writing a clear policy, and training your team. From there, roll out texting to a small group and expand as you learn what works.
The practices that do this well see real, measurable gains. Lower call volumes, stronger satisfaction scores, and a smoother daily workflow are not just goals. They are outcomes that follow when you build your texting program on a solid foundation.
Your patients are already reaching for their phones. The question is whether your practice is ready to meet them there. With the right tools, such as Curogram, the right training, and the right mindset, professional text communication can become one of the most powerful parts of your patient experience.
Schedule a free demo to discover what streamlined, automated messaging with Curogram can do for your practice. Your staff and patients will thank you.
Frequently Asked Questions