At most small practices with telehealth, the 15 minutes before a video visit belong to the front desk. Someone copies a meeting link, emails it, and then waits for the phone to ring with a question about it.
It usually does. The patient can't find the email, or the link wants an app, or the app wants a password. A staffer reads App Store steps out loud while the patient in the waiting room stands at the window. By the time the visit starts, two people have lost a quarter hour.
That job comes from running video on a separate platform. The front desk ends up carrying each patient from one system to the other by hand.
Small offices feel it most. There's no telehealth coordinator, so the job falls to whoever is closest to the phone.
We'd cut the job down to nothing. Book the visit in Lytec, let the link go out in the patient's existing text thread, and let her tap it. If your team can text, they can run a video visit. Staff get those 15 minutes back for the people standing at the window.
This guide is for the office manager and front desk lead at a Lytec practice. We'll show where the pre-visit help desk comes from and how a text-based setup fits next to Lytec.
Then we'll walk the routine from booking a video slot to the moment the patient appears on screen. We'll also cover the calls that still need a person.
Lytec keeps the schedule and charges in order. The video visit lives on another platform, so staff work two systems and bridge the gap one patient at a time.
Video visits land on a desk that's already busy on the phone. A March 2026 MGMA Stat poll asked practice leaders which phone tasks take the most staff time. Eligibility and prior authorization led at 45%, and scheduling followed at 31%.
Add a support call before each video visit and the morning gets longer. To reduce pre-visit tech support calls, the fix has to remove the steps patients get stuck on.
In an August 2024 MGMA Stat poll, 55% of medical group leaders saw telehealth demand fall that year, mostly by a small amount. Another 45% said it held steady or grew.
Groups with rising demand added digital check-in forms and support staff. A small Lytec office can't hire a telehealth coordinator, so the workflow has to carry that load.
At a small Lytec practice, the office manager already handles insurance, billing follow-up, and the schedule. Now she's also the telehealth help desk. A "video visit" entry on tomorrow's Lytec schedule means one more call she'll have to take.
Curogram puts video in the platform staff already use for patient texts and reminders. Its Lytec integration keeps each thread tied to the right patient and visit.
Video visit scheduling for small practices stays in Lytec. Staff book the slot like any other appointment, and Lytec remains the system of record for the schedule and charges.
A video follow-up and an in-person follow-up look the same on the Lytec schedule, so charge entry doesn't change.
Curogram syncs patients and appointments from your Lytec database through an agent your practice approves. Reminders go out in the patient's text thread, and confirm or cancel replies update Lytec. Setup usually takes 2 to 5 days, and Lytec adds no integration fee.
Curogram Highlight: Text-to-Video VisitsText-to-Video Visits send the video link into the same thread that confirmed the appointment. The patient taps it, and the visit opens in her phone's browser with no app or account. Any staffer can see the thread in the shared inbox, resend the link, or answer a quick question without switching screens. Curogram is HIPAA compliant and SOC 2 Type II certified. |
Telemedicine without an IT department means nothing to install, configure, or support on the patient's side. Staff usually learn Curogram in about 10 minutes.
CGM Lytec office manager telehealth setup comes down to booking the slot. SMG Systems, a long-time Lytec reseller, already offers Curogram as a Lytec add-on.
Curogram connects with many PM systems, so the routine holds if your practice ever moves off Lytec. Our page on HIPAA-compliant texting for Office Ally users shows the same setup on another system.
This is the staff workflow for text-based telehealth we'd set up at a Lytec desk of one to three people. Times are illustrative.
When a patient asks for a video follow-up, staff book it in Lytec with the practice's video appointment type. Nothing else happens at booking. There's no meeting to create in another tool.
Curogram's reminder goes out in the patient's text thread. When she replies to confirm, the visit shows as confirmed in Lytec with no staff step. A reply asking to move the time lands in the shared inbox, where staff adjust the slot in Lytec and answer in the thread.
Shortly before the visit, the video link lands in the thread the patient has already used. She doesn't have to find an email or remember a login. At 10:00 she taps it and the visit opens in her browser.
Some patients will still text a question: "Do I need headphones?" or "Running two minutes late." Staff answer in the thread between check-ins. Patients without a smartphone get booked as phone visits instead, so nobody is set up to fail.
Covina Arthritic Clinic runs more than 1,100 automated appointment confirmations a month, and Curogram clients average a confirmation rate above 75%. Both are Curogram client data from clinical settings.
Those confirmations come from in-person schedules. A video visit uses the same thread, so the link reaches a patient who has already answered it. The telehealth workflow for the medical front desk shrinks to watching the inbox.
For the full picture, see our guide to Lytec telemedicine by text. For the patient's side, see one-tap telehealth for Lytec patients. The reminder loop runs on appointment reminders, and quick questions go through 2-way HIPAA-compliant texting.
The fastest telehealth upgrade for a Lytec front office is removing the platform-juggling. Launch the visit from the text thread staff already run.
Lytec is for your schedule and charges. Curogram is for the patient's one-tap arrival and for the staff hours the pre-visit help desk now takes. It replaces a video subscription and its login.
Count the minutes your team spent on video-visit tech calls this week. That number is what the one-step workflow is meant to bring to zero.
Bring your Lytec schedule and your telehealth day, and we'll map the one-step workflow live in 15 minutes when you book a demo.