Your front desk just spent ten minutes on the phone with Mrs. Garcia. Not because she needed medical help. Because she couldn’t find the Zoom link that your staff emailed an hour ago.
Now the doctor is behind schedule. The next two patients are waiting. And your team is stuck fixing a tech problem they never signed up for.
This is the daily grind at clinics that run Lytec for scheduling but rely on a separate tool for video visits. The links get lost. The emails go to spam.
Patients call back confused. And your staff spends more time as tech support than as a care team.
It doesn’t have to be this hard. Integrated telemedicine for Lytec practice workflows solves the problem by merging the schedule and the video visit into one smooth step.
When a visit is tagged as “Telehealth” in Lytec, the system takes care of the rest. The patient gets a text with a secure link.
They tap it. The video opens in their browser. No app. No password. No drama.
This is what we call the Integrated Exam Room. It’s the idea that your virtual visits should work just like your in-person ones—simple, on time, and free of tech headaches.
You don’t hand a patient a puzzle when they walk into your office. So why make them solve one just to see you on screen?
In this article, we’ll break down the real cost of the “link juggle” and show you how to fix it.
You’ll learn how Curogram connects to Lytec to launch video visits, reduce telehealth tech support, and even turn free phone calls into billable visits. Let’s get into it.
Every practice that uses Lytec knows the drill. You schedule the visit. Then you open a second tool to create the video link.
You copy it, paste it into an email, and send it off, hoping the patient sees it. This is the link juggle, and it wastes time, money, and patience every single day.
The typical workflow for Lytec virtual visits goes something like this. Book the slot in Lytec, then switch to a video app, create the meeting, copy the link, and paste it into an email or portal message.
That’s five steps before the patient even knows a visit exists. And if one step breaks, the whole chain falls apart.
Patients miss emails all the time. They land in spam. They get buried under a dozen other messages. Older patients may not check email at all.
So when your staff sends a video link by email, there’s a real chance it never gets opened.
When a patient can’t find the link, they call the office. Now your front desk is fielding calls about a tech issue, not a medical one.
The phone lines clog up. Other patients can’t get through. The visit itself gets pushed back.
Medical staff are some of the most costly people in your practice. Their job is to check patients in, handle intake forms, and keep the schedule moving. It’s not to walk someone through a Zoom download or a password reset.
A single tech issue can eat up 5–10 minutes of staff time. Across a full day of Lytec virtual visits, that adds up fast. If you run eight video visits per day, that could be over an hour lost to tech support alone.
Front desk staff already handle high call volumes. When you add tech troubleshooting to their plate, morale drops. Turnover goes up.
Hiring a replacement is far more costly than fixing the tool that caused the problem.
Connection issues don’t just waste time. They waste money. When a 20-minute visit slot loses 15 minutes to a bad link or a failed app download, the provider barely has time to say hello, let alone deliver care.
Every delay means fewer patients seen. If a provider loses even one visit per day to tech issues, that’s five per week. At an average of $80–$150 per visit, you could be losing $400–$750 weekly.
Even when the visit does happen, the shortened time may not qualify for full billing. A 20-minute encounter that shrinks to 5 minutes of face time may not meet the threshold for the CPT code you need. So you bill less, or not at all.
This is why practices that want HIPAA-compliant telemedicine for small practice settings need more than a video app. They need a system that works inside the tools they already use.
The fix for the link juggle isn’t another app. It’s making your current schedule do the heavy lifting. Curogram connects to Lytec and turns your existing calendar into a launchpad for integrated video appointments.
No extra tabs. No link copying. Just one smooth workflow from booking to visit.
When you mark a visit as “TELE” in Lytec, Curogram picks it up. That’s it.
There’s no second system to log into. There’s no link to create by hand. The integration reads your schedule and knows which visits need a video link.
Your staff books the visit in Lytec the same way they always have. The only change is the appointment type. Once it’s marked as a telehealth visit, Curogram handles everything from there.
Because Curogram reads directly from the Lytec schedule, there’s no need to enter the same visit twice. This means fewer errors and less time spent on data entry. Your team keeps working in the system they already know.
Ten minutes before the visit, the patient gets a text message. It says something simple: “Dr. Smith is ready. Click here to join.”
That’s it. No app to download. No portal to log into. Just a tap on their phone.
Text messages have a 98% open rate. Emails sit closer to 20%. For a time-sensitive video visit link, a text is the clear winner. Patients see it right away and can act on it in seconds.
This is a big deal, especially for older patients. The link opens in a standard web browser—Safari, Chrome, or whatever the patient already has.
There are no downloads, no usernames, and no passwords. If a patient can open a text, they can join the visit.
Once the patient clicks the link and joins, the provider sees their name pop up in a dashboard. Think of it like the chart on the exam room door. You know who’s ready, and you walk in when it’s time.
The provider sees all their upcoming video visits in one place. Each patient shows a status: waiting, connected, or not yet joined. This makes it simple to manage multiple visits back-to-back.
The goal of the integrated exam room is to make virtual visits feel normal. The provider clicks in. The patient is there. The visit starts on time. There’s no fumbling with links, no tech delays, and no lost minutes.
This is what it means to have integrated telemedicine for Lytec practice workflows that actually work. You don’t change how you schedule. You don’t add extra tools. You just let the system connect the dots.
There’s a quiet revenue leak in most Lytec-based practices. It happens dozens of times a week, and most providers don’t even notice.
A patient calls in with a quick question. The doctor picks up or calls back. They give advice, review symptoms, and maybe even adjust a prescription. And no one bills for it.
This is where the monetization of phone calls becomes a real game changer for small practices.
Many doctors on Lytec give free advice over the phone because setting up a video call feels like too much work. And with the old way of doing things, they’re right.
Opening a separate app, making a link, emailing it—it’s not worth the hassle for a five-minute check-in.
Patients love the quick phone call. It’s easy for them. But “quick” calls add up. A doctor who takes five free calls a day could be giving away $400–$750 in billable services every week. That’s revenue that walks right out the door.
It’s not laziness. It’s friction. When it takes four or five steps to launch a video call, most providers will just handle it over the phone. The setup time doesn’t justify the effort for a short visit. So they give the care away for free.
With Curogram, a phone call turns into a video visit in seconds. The provider says, “Let me send you a video link so I can see that rash.”
They click one button. The patient gets a text. They tap it. And now you have a face-to-face encounter you can bill for.
The provider doesn’t leave Lytec. They don’t open another app. One click sends the link via text. The patient joins from their browser. The whole switch takes less than 30 seconds.
Video adds a layer of care that phone calls can’t match. The doctor can see the rash, check the swelling, or watch the patient move. Visual cues make for better clinical choices. Now, the encounter supports a higher level of billing.
This isn’t about squeezing patients for money. It’s about getting paid for work you’re already doing.
When a provider spends ten minutes on a call giving real medical advice, that’s an encounter. It deserves to be billed as one.
Even adding two or three billable video visits per day can add up to thousands of dollars per month. For a small practice, that kind of revenue gain can fund a new hire or cover overhead that’s been tight.
A video visit lives in the schedule. It has a start time, an end time, and a record in Lytec. That means your billing team has what they need to code it right. Phone calls rarely get that level of detail.
This is one of the most overlooked benefits of having integrated telemedicine for Lytec practice workflows.
It’s not just about running scheduled video visits. It’s about turning unplanned calls into proper encounters that support your bottom line and your patients.
Got questions about how Curogram works with Lytec? You’re not alone. Here are the most common things we hear from practices that are ready to simplify their video visits.
Not at all. Curogram uses its own cloud setup for the video stream. Your Lytec server only shares the scheduling data. We handle the bandwidth on our end.
Your internet speed matters more than your server. As long as your office has a solid broadband connection, the video will run smoothly. We recommend at least 10 Mbps upload speed for the best results.
Curogram adjusts the video quality based on what the patient’s device can handle. If their signal drops, the system lowers the resolution to keep the call going. The visit stays live even on slower networks.
Yes. If a patient can open a text message, they can join the visit. That’s really all it takes. We see some of the highest adoption rates among the 65-plus age group because there are no passwords, no apps, and no logins.
This is the key. Many older patients struggle with app stores and downloads. With Curogram, the video opens right in the phone’s browser. There’s nothing to install.
If a senior needs a hand, a caregiver or family member can open the text for them and tap the link. The process is so simple that even someone helping from across the room can get the visit started in seconds.
You bill exactly as you do now. The encounter lives in your Lytec schedule. You simply add the right modifier—like -95 or -GT—to the claim. Nothing changes in your billing workflow.
Telehealth visits use the same evaluation and management codes as in-person visits. The only addition is the modifier that tells the payer it was done via video. Your billing team likely already knows the process.
Each insurance payer may have slightly different rules for telehealth billing. It’s always a good idea to verify modifier needs with the payer before submitting claims. CMS.gov has a current fact sheet on telehealth services that can help.
Telemedicine isn’t going away. It’s not a trend left over from the pandemic. It has become a standard part of how patients expect to receive care.
But if virtual visits feel like a burden to your staff, something is broken. The link juggle is real. It wastes time. It drains revenue. It also burns out the very people who keep your practice running.
Integrated telemedicine for Lytec practice workflows changes that equation. It takes the schedule your team already uses and makes it the starting point for every video visit.
No second app. No copied links. No confused patients calling the front desk.
With Curogram, your staff books a visit the same way they always have. The system sends the patient a text with a secure link.
The patient taps it and joins from their browser. The provider sees who’s ready and clicks in.
This goes beyond scheduled visits. Every phone call that should have been a face-to-face encounter is now just one click away from becoming one.
That means more billable visits, better clinical outcomes, and a team that focuses on care—not on tech support.
If you’ve been looking for a way to reduce telehealth tech support while keeping your Lytec workflow intact, this is it. You don’t have to switch systems. You don’t have to retrain your staff. You just have to connect the tools you already trust.
Stop wrestling with Zoom links. Stop asking your front desk to play IT. Integrate your virtual care directly into your Lytec workflow and let your team get back to what they do best.
Schedule a Demo to see how we turn a Lytec appointment into a video visit automatically.