Finding who's due is the easy part in CureMD. Recalls sit under Alerts/Recalls, and staff can print the report or a sheet of patient labels. Reaching the people on that list is where the week goes.
Without a batch send, the list turns into a call sheet. Staff dial between check-ins, leave voicemails, and log callbacks on a notepad by the phone.
A flu push planned for September can still be on that sheet in November. By then, the patients it was meant for have gotten their shots somewhere else, or skipped them.
The AI Contact Center handles calls patients make, 24/7. Portal messages reach patients who log in. Neither is set up to send one message to 600 people and sort the replies.
CureConfirm, CureMD's day-before call, reaches only patients who already have a visit booked. The overdue patient with nothing on the calendar never hears from it.
We'd argue every CureMD front desk should run outreach as a batch. That means one filtered list, one text, and a shared inbox for the replies. Once the templates exist, a campaign is a list, a message, and a send. The first one takes an afternoon to set up.
Nothing changes in how your team charts or bills. Every reply that turns into a visit still gets booked in CureMD.
What changes is the hour after the list prints. It goes to a send button and an inbox. The call sheet shrinks to the few patients who need a live voice.
Most practices run some version of the same routine. It works, slowly, until the desk gets busy.
At the end, nobody can say which patients actually heard the message.
Take an illustrative list of 600 overdue patients at 3 minutes per call attempt. One round of calls is 30 staff hours, and most lists need two or three rounds.
Those hours come from a thin bench. A July 2026 MGMA Stat poll asked groups about staffing. Among those with steady or rising staff ratios, roughly one in four said staffing doesn't meet patient demand. MGMA also names medical receptionists among the hardest support seats to keep filled.
Call sheets miss the patients who work during calling hours. They also miss anyone who screens unknown numbers, which describes a lot of people under 50.
Portal messages miss patients who never set up an account. The patients most likely to need an annual visit or a flu shot are often the ones neither route reaches.
The workflow has four steps. Step 1 takes the most thought, and the rest are routine once the first campaign is done.
Curogram for CureMD syncs upcoming appointments, checking every 15 minutes for the next 3 days. It doesn't pull CureMD's full patient list or its recall records. Outreach lists start as a CureMD export loaded into Curogram.
Filter in the export. To filter the patient list by last visit date, pull everyone with no visit in 12 months or more. For flu, pull patients 65 and older. For recalls, pull patients by the reason on their Alerts/Recalls entry.
|
Campaign |
Sample text |
|---|---|
|
Annual recall |
You're due for your yearly checkup with Dr. Kim. Reply here and we'll text you open times. |
|
Flu clinic |
Flu shots are in. Walk in Sat 9 to 1, or reply with a day that works. |
|
Open slot |
We had a cancellation Thu at 2:40 PM with Dr. Kim. Reply YES to take it. |
|
Office update |
Our office closes at noon Fri, Nov 27. Reply here with any questions. |
Recall message templates for medical office staff should name no diagnosis and ask for one action. Save each one so the next campaign starts from it.
Send mid-morning on a weekday, when staff can answer replies the same day. Curogram tracks delivery and responses for each patient, so bad numbers show up right away.
Opt-outs follow federal rules. Under the FCC consent revocation rule, a texted stop, quit, cancel, or unsubscribe counts as withdrawing consent.
Senders must honor it within 10 business days. Curogram removes STOP replies from future broadcasts automatically.
Replies land in a shared inbox. Any staff member can answer, offer times, and book the visit in CureMD.
Once booked, the visit syncs back into Curogram for reminders, and Confirmed or Cancel statuses write back to CureMD. That loop is covered in CureMD reminders that confirm by text reply.
Curogram Highlight: Mass TextingMass Texting sends one HIPAA-compliant message to a list of any size and tracks delivery and replies per patient. Messages are encrypted and logged for audit, and replies arrive in the same inbox staff use for daily texting. Curogram is HIPAA compliant and SOC 2 Type II certified and signs a BAA. Setup details are on the Mass Texting page for CureMD users. |
In one multi-location Curogram client, 35% of existing patients who got an SMS recall scheduled within a month.
From recall messages alone, 1,240 patients were seen. Both figures are Curogram client data from clinical settings.
Apply the same 35% to the illustrative list of 600, and about 210 patients would book within a month. Treat that as scale, not a forecast. Your panel, timing, and message will move it.
Compare the effort side. The call sheet took 30 staff hours per round. The batch takes one export, one send, and the time to answer replies.
Recalls run monthly instead of whenever someone has time. A morning cancellation becomes a short broadcast to patients waiting for an earlier slot. The call sheet shrinks to patients with no cellphone on file.
Patient-side examples live in practice announcements by text for CureMD patients. The bigger picture is in broadcast texting for CureMD practices.
CureMD tells you who's overdue. Curogram gets the message to them on the phone they already carry, with no portal login in the way. Together they turn a recall list into booked visits without a month of phone tag.
Pull your last recall report and count the patients marked unreached or no response. That's the first list to send. Those patients were on the list all along. The call sheet just never reached them, and a text has a better shot at the phone in their pocket.
Book a Curogram demo and bring one overdue list. We'll map your first batch campaign live, from the CureMD export to booked replies. You'll see where each reply lands in the shared inbox.